WinOptimizer 15 and 16

Hello,

I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your feedback and patient.

Basj

Stardock Community Assistant.

Hi, any update on this?

Hello.

Sorry to hear you are having issues.

Please remind us here on Monday as the support desk is off then then

AzDude
Stardock Community Assistant

Hello,

We do not sell WO 16, only 15.  We will announce any upgrade plans when they are known.

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Sean Drohan
Stardock Customer Service Manager

Ok Thanks.

 I must be confused or something because when the ads come up and you click on them, they take you to the site to purchase them.

Here is another deal that popped up when launching WinOptimizer.

This takes you here

https://www.ashampoo.com/en-us/shop?a=&utm_source=ashampoo&utm_medium=product&utm_content=26466&utm_campaign=softwaredeals&x-product=4906&x-pos=ai_menu

Then, when you have WinOptimizer 15 open, and go to "MyAshampoo", then select "Learn more about WinOptimizer 16", it takes you here - https://www.ashampoo.com/frontend/products/php/successor.php?id=4906

Any update on this?  Should I not be getting ads within your program to try to get me to buy the newest version of the exact same program?

Hello,

Sorry to hear that. I have highlight your concern to Support Team for their recommendations. We appreciate your feedback and patience.

Basj,

Stardock Community Assistant.

Stardock, what is going on?

I just bought WinOptimizer 15 on your sale and the first thing that happens is I get a sales message within my brand new program, asking me to upgrade to WinOptimizer 16.

Is it going to update to the new version or did I just throw away $10 on an outdated program?

Concerned long time loyal Stardock customer.

Garth

Hello,

Please be aware that the Support Desk is Closed for Summer Vacation will be back July 9th,

but I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Thank you

Thank you, I look forward to your response to this issue on or after today.

Hello,

WO 16 is selling for $19.99 through Ashampoo, so you definitely didn’t ‘waste’ $10.

We’re working on getting the new version. 15 has all the base features of 16, btw, and will continue to perform as advertised.

AzDude
Stardock Community Assistant

So for us that just purchased v15, are we going to get a free upgrade to v16 or should we get a refund now, then wait for v16 to come out?

Thanks

More will be known, and made known when we do, in short order.  We appreciate your patience.

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Sean Drohan
Stardock Customer Service Manager

Thank you for your response. 

I understand that you may not know what is going to happen regarding WinOptimizer 16. But at the same time, you are selling a product, that gives no indication that it is an outdated version. 

That is not wrong per say, but I hope Stardock understands that when we buy a program from you, it leaves a pretty bad aftertaste when we start up our brand new program, and its first advertisement is for the new version of the same program. 

Cheers

Any update on this?

Not at this time , stay-tuned.

Do we have an update yet?  I just got an email trying to sell me version 16 at a discount.  I shouldnt have to pay again when i just purchased 15.

Hello,

Looking at this : https://forums.stardock.com/490270/check-out-all-the-awesome-new-features-in-winoptimizer-16

At the bottom, there is a 75% discount for WinOptimizer 15 Owner.

Thank you,

Basj,

Stardock Community Assistant

Thank you, so anyone who just purchased WinOptimizer 15 now has to pay again for an upgrade?  Sure 75% discount is nice, but buying a piece of software (at this point a few months) and then shortly after being hit with notifications in the software to buy the next version is not good.  If I could get a refund I would but now its about 3 months.  This is not a good business practice at all.

As you know, WinOptimizer is not our product. Stardock is just a reseller for Ashampoo. Stardock has no control on how or when they put up a new version for their product. As for price charge on new version of a product, I understand your frustration, but looking at several big software company, this practice is a norm now.

Thank you,

Basj,

Sardock Community Assistant

hi 

is it possible to change  language ?

thank's

Change language of? Please, more details.

Thank you,

Basj,

Stardock Community Assistant

the user language in spain or frensh

If you mean how to change langunage on WinOptimizer, please refer to their technical support page at : https://www.ashampoo.com/en/usd/sup

Thank you,

Basj,

Stardock Community Assistant