Software

Hello,

Sorry to hear you are having issues. Please let us know more details of what is the problem. And we will try to help you.

Basj,

Stardock Community Assistant.

Cannot get Object Desktop to run.  When I go to site to check on my software, nothing shows up but Windowblinds...even though have had your product since 2005!  Paid for renewal but cannot use! 

What can I do?

Hello,

When you go to your Stardock account 

My Downloads https://store.stardock.com/myaccount/products/

do you see this 

AzDude
Stardock Community Assistant

Renewed Object Desktop and thought I downloaded.  Will not run (install)  When I click on Object Desktop Manager, I get message that I have no software at all!!  even though had program since 2005.

When I try to get serial numbers, all it shows for me is Windowblinds.

I need to either get this to work or refund.

thanks

Hello,

Sorry to hear you are having issues.

Try here Please , https://forums.stardock.com/484254/getting-your-products-and-keys

AzDude
Stardock Community Assistant

Hi,

You already submitted a charge back for this purchase, so that is why it isn't available. 

Do not understand.  My account is still charged.

This is what I am talking about...only serials is Window Blinds.

What can be done to correct this?

This is my problem!!!  Only Window blinds serial numbers are listed that for me

Did you request a stop payment from whichever method you used to purchase Object Desktop?

That is usually what is called a charge back. If you did then the amount will be credited to your account by the method you used.

If you didn't it will require someone from Stardock to check your order status tomorrow when they return to work.

No...I did ask Pay Pal how I go about getting a refund since I could not reach you by phone and had sent over 10 emails which were not responded to.  Then I did see that Pay Pal initiated a case.  It was my error, not Pay Pal or anything.  I just did not (do not) know how these things work.   When you are over 80 these things happen!!!

What do we do now?  Uninstall everything since program does not work?

No...that is my problem...the only thing I see is Window

blinds version either 4 or 5...nothing else.

Have had your product since 2005 or earlier...all has worked fine but this does not work at all!!  Should I delete (uninstall) everything?

Also...reply button missing but the request by Azdude asking if my screen appears as listed it does not...but I could not respond because could not find reply button!

No...my screen does not look like this!

You refunded your purchase via PayPal. You would need to take up any issues about your payment with them. That is why Object Desktop does not show for you.

Those are very old versions of WindowBlinds. They will most likely not work on a newer version of Windows.

OK...will do...but my Software will still not work.  Also, I have not received a refund from Pay Pal for this problem.  They show nothing!

Can you please help me...either get software working or refund...since I do not have a refund for product I assume it is still in computer...if you want me to I can uninstall.  But as I said I do not have a refund so I do not know what you are talking about!

I will follow your instructions.  I do not wish to pay twice or I would say delete and re-download. Please let me know how we can resolve this!

You initiated a refund via PayPal. You would need to contact them about this. 

If you want the software, you would need to order it again. Any older software already on your account might or might not work depending on which operating system you are using. There will be no new software on your account unless you purchase it again.

How to order again?  Is this your advice?  What if the same problems exist?  How much to reorder?  I can do that but I have to get the refund for 1st order first. 

I will contact Pay Pal and see what they are doing.  Did you advise Pay Pal they can refund the price?  They will do nothing until they hear from you (which is the way it should be.)

So will you let Pay Pal know to refund this order then I can reorder.

Thanks...please help me on this.  Been with you a long, long time.

You would have to contact PayPal. They have already cancelled the order with us via your request.

Thanks...will do.

sorry my  english ist not very perfect but i have  a same problem

I have buy  Object deskstop with  paypal before i  create a account 

now i have  a product key but i see not where i can write  the key in the software

and only  starting is the Object Desktop manager  without software

If your paypal account email is not the same as your Stardock account email then you will need to transfer the product registrations here - https://www.stardock.com/accounts/registrations/

Please create a separate thread for your issue.