how to contact support

Hello,

Sorry to hear you are having issues.

I see you now have added this to your original issue

AzDude
Stardock Community Assistant

I read a suggestion about changing hot keys but there was no option below to reply.  I hhave done as you suggested and used keyboard launcher to change the hot key, Although the password is entered on main computer the secondary is grayed out, I have a screen grab if you need to see it.

When I try to log in your system tells me either my email or password are incorrect. They both worked yesterday with no problems. Not really a crash/ freeze but my problem was not a choice. When I first tried to select a hotkey my only 2 choices were already used and until I was able to post and get a response in a forum and followed the suggestion to try the Keyboard Launcher to set a new hotkey. I guess I was supposed to know that without any of finding that in what little instructions Multiplicity has. Multiplicity was one of the features I wanted and chose to make my purchase. I got too excited at the thought of a virtual KVM switch which after making my purchase it is only a KM switch that does not work. Attached is a screen grab of the second PC that is grayed out. The passcode is entered. The captcha is not on the page makes it hard to submit

That was what I was sending when I could not send due to the captcha not being there. I appreciate what you are trying to do to help me.

Hello

Sorry to hear you are having these issues,

I have reported both your links back to support 

for more help , so be patient please.

AzDude
Stardock Community Assistant

your original post link has a responce https://forums.stardock.com/489306/page/1/#3715735

It is being looked at, just keep working with your forum post please.

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Sean Drohan
Stardock Customer Service Manager