gray tray icon, cant copy paste across 2 computers

strangeness never seen in MP icon in tray, plus I cant copy/paste

https://i.imgur.com/07yTwaV.jpg
from Stardock Forums

Screenshot: https://i.imgur.com/07yTwaV.jpg

Strang gray icon never seen in MP icon in tray, plus I cant copy/paste, yet MP is working in terms of mouse across to monitors 

Thanks
Alvaro Guevara

multiplicity
7,943 views 10 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Siege of Centauri
Reply #3 from Stardock Forums Top

I found it. Settings screen on Primary... Allow files to be dragged between computer is GRAYED OUT, and cant be checked. Im on a PRO license to.

Reply #4 from Stardock Forums Top

Glad to hear :thumbsup:  

Reply #6 from Stardock Forums Top

oopps sorry misunderstood , request still in with support 

Reply #7 from Stardock Forums Top
Quoting AlvaroGuevara, reply 1

Strang gray icon never seen in MP icon in tray

End of AlvaroGuevara's quote

When it is grayed out like that, it means it does not have a connection to any Secondary.  If you can traverse to one, then that is showing in error.

That you can't copy / paste is always a firewall issue.  

That all said, this seem like a perfect case where a nuke and reinstall is in order (not as painful as it sounds):

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Quoting AlvaroGuevara, reply 3

Allow files to be dragged between computer is GRAYED OUT, and cant be checked. Im on a PRO license to.
End of AlvaroGuevara's quote

What determines that is what key is used, you have KM and KVM on your account - make sure to use the KVM one when you reinstall from the purge.

Reply #9 from Stardock Forums Top

Quoting AlvaroGuevara, reply 8

Thank you sdRohan, reinstall in pri or sec though?
End of AlvaroGuevara's quote

Both is always my preference as versions, upon reinstall, is assured and any issues that may be on the Secondary are resolved as well.