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CursorFX + Windows 10

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CursorFX + Windows 10

Cursors not in front

from Stardock Forums

CursorFX is not working correctly with my Windows 10 desktop.  No matter what icon theme I choose, even CursorFX Default, the Standard Select icon does not appear in front.  If I select Windows Standard everything works perfectly.

If the window is transparent enough, I can see it behind.  I am attaching two examples. 

In the first, you can see the R/L stretch icon peek from behind the opaque Windows 10 menu.  If I moved it to the left, I would see the tail of it as it turned back into the Standard Select, then it would disappear.  I could still select items, but telling what is highlighted is not easy.

Cursor behind Windows Menu

In the second, captured as the wireless networking menu was coming up, you can see the grayed out Standard Select icon behind the transparent window here, just to the left of the Recycle Bin icon.  Once the menu fully comes up, it is more opaque, so hard to see the icon even behind the blank areas.  If I moved it to the edge, as above, I would see the stretch icon peek out.  If I moved it behind one of the selectable choices (like WiFi, Airplane mode, or Mobile Hotspot, the icon changes to a hand, which is also behind the context menu and nearly impossible to see.

TCursor behind Start Menu

 

I have noticed this with every other CursorFX theme I have tried and I have noticed it with other 3rd party applications, not just Windows desktop apps/menus.

I have a Radeon RX480 video card.  I own other Stardock desktop apps, but none other than CursorFX are currently installed.

 

I hope someone in the community, or Stardock can provide a solution so CursorFX works.

120,386 views 55 replies
Reply #27 from Stardock Forums Top

Quoting Zhiki, reply 26

Any other idea here. I have tried all suggestions at no avail.
End of Zhiki's quote

Need more information on your problem.

1. Windows version, Please use Winver.exe to have the actual version numbers.

2. Cursor FX version

3. Monitors resolution and scaling applied.

Thank you,

 

Basj,

Stardock Community Assistant

Galactic Civilizations IV
Reply #28 from Stardock Forums Top

Currently up to date: Windows 10 Version 1809 OS Build: 17763.292.

Cursor FX 2.16

Dual monitor (Extended)

Laptop: Scaling 125% resolution : 1920X1080

External (Acer) Main monitor No Scaling Resolution: 1920X1080

 

Reply #29 from Stardock Forums Top

Just for a try. Try setting that laptop display to 100% and reboot. retest it. Did it solve the problem?

Thank you,

 

Basj,

Stardock Community Assistant

Reply #30 from Stardock Forums Top

That does not solve the issue. I also used your purge file and reinstalled it while the scaling was at 100 % on both monitors at no avail.

 

 

Reply #31 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #32 from Stardock Forums Top

Hello,

Sorry to hear the two of you are having trouble.

It is a mystery to us why you are seeing this lone issue when everyone else is not.  Perhaps detailing what you have in common would be prudent.

Short of that, we are not sure how to proceed, as again, we are not seeing it reported en masse nor can we reproduce it.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #33 from Stardock Forums Top

I have tried three more changes to see what effect they might have:

  1. Tested using Start Menu X
  2. Tested using Start10 (from Stardock)
  3. Joined and installed Windows Insider Program build of Win 10

No effect

Since I am now on the developer build, it will be harder to compare my results for future variations.  However, if I achieve a positive result or learn anything I believe can be applied generally, I will continue to share.

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Reply #35 from Stardock Forums Top

They are not the only ones with this problem. I am having the same thing. All of my software is up to date.

Reply #36 from Stardock Forums Top

Quoting Barry919, reply 35

They are not the only ones with this problem. I am having the same thing. All of my software is up to date.
End of Barry919's quote

That is unfortunate that they are three people with the issue but the mission is the same - we need to know what 3rd party software or settings you three may have in common that is keeping the cursor behind certain menus.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #37 from Stardock Forums Top

Did you install in the default location, or override the location when installing?

Reply #38 from Stardock Forums Top

No. I had installed CursorFX to an alternate location and when I uninstalled it and reinstalled it to the default location and it is working as it is supposed to.

Thank you

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Reply #39 from Stardock Forums Top

reinstalling did help but, in GIMP the cursor sill going under context menus after installing to Program Files (x86).

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Reply #40 from Stardock Forums Top

I'm hoping that Stardock will now spend some time redoing CursorFX to work properly in Windows 10.  I've been using this for so many years that it was downright difficult when I had to disable it. For now, I've had to buy a few custom cursors that work in the native windows mouse formats so, am getting by with nice, even with smooth, detailed animation ..but, it's still not the same level of functionality & features that CursorXP/CursorFX have so, lacking anything truly special.

Anyway, now that they've gotten the bugs out of the DeskScapes, I'm hoping they'll spend some time and give us a revamped CursorFX built to work with Windows 10, perfectly.  ..so, Fingers Crossed.!

~Myr

Reply #41 from Stardock Forums Top
  1. Thanks Whitequill.  I reinstalled in the default location and it is working now AFAIK.  I don't run GIMP, but will look out for lingering problems.
  2. OMG!  I reported this problem over a year ago.  This makes such a terrible statement about Stardock. And I say this as someone who works in the software industry and has done QA and support for decades.
    1. Why should I believe there was serious QA of the software before selling it? 
    2. Why should I believe there was any serious effort to recreate the problem or diagnose it after I reported it?
    3. Why should I believe there will be any follow up now that the problem has at least been localized?  Will there be a fix now that the trigger is known (if not fully resolved)?  Will there even be the band-aid of an update that prevents installing in alternate locations?

CursorFX does one thing, 90% of which is done by Windows.  I'd certainly like to hear some commitment from Stardock that some effort will go to fix the problem in the code rather than suggesting users just avoid using proffered install options.

Reply #42 from Stardock Forums Top

Later versions of Windows require applications which appear on top of special OS screens like the start panel in Windows 8 to be installed in secure locations such as program files.

It is possible to have other locations defined in the OS as a secure location and this is not an issue on Windows 7 which is probably why the installer offers the option to pick another location.

Reply #43 from Stardock Forums Top

Quoting Neil, reply 42

It is possible to have other locations defined in the OS as a secure location...
End of Neil's quote

Thank you Neil; could you please say where you define "other locations" in the Operating System settings or, where I can do more reading on that topic?

Reply #44 from Stardock Forums Top

Quoting Whitequill, reply 39

reinstalling did help but, in GIMP the cursor sill going under context menus after installing to Program Files (x86).
End of Whitequill's quote

I'll add to my previous comment that all the text boxes in GIMP the cursor vanishes as an example the input boxes for changing the width and height when making a new file, a big one is the Script-Fu console the cursor vanishes on the text input forms.

This is with GIMP installed to Program Files.

Reply #45 from Stardock Forums Top

Quoting Whitequill, reply 44


Quoting Whitequill,
reply 39

reinstalling did help but, in GIMP the cursor sill going under context menus after installing to Program Files (x86).



I'll add to my previous comment that all the text boxes in GIMP the cursor vanishes as an example the input boxes for changing the width and height when making a new file, a big one is the Script-Fu console the cursor vanishes on the text input forms.

This is with GIMP installed to Program Files.

End of Whitequill's quote

That rather sounds like there is no cursor set for the input field cursor rather than the install location issue.

Does the same happen with cursors in Notepad?

Reply #46 from Stardock Forums Top

Where did you buy additional mouse cursors? There is a total lack of support by Stardock on this matter.

 

Reply #47 from Stardock Forums Top

Quoting Zhiki, reply 46

Where did you buy additional mouse cursors? There is a total lack of support by Stardock on this matter.

 
End of Zhiki's quote

Hello,

You can download More cursors from here : https://www.wincustomize.com/explore/cursorfx 

Thank you,

 

Basj,

Stardock Community Assistant

Reply #48 from Stardock Forums Top

None of your cursorFX files work with my windows 10 system. Out of curiosity I downloaded a few cursors from the internet which comes as  a jar or zip file. When unzipped there are many *.cur files and one *.inf file, this inf file does install the cursor theme and I see it under the mouse  properties files. When selected it works just fine. So the bug is related to the way yout cursor fx gets installed or something related to it....

For now..I wish you acknowledge there is something wrong with the software and provide a proper fix.

Before you ask I am already in WIndows 1903 (13862.145) which would be the latest version.

I have already tried your purge files and every work around I coudl think or read of. 

 

Regards.

Reply #49 from Stardock Forums Top

Hello,

Not sure what is the problem. Is what your saying all the cursors that come with CursorFX don't work. While theme that you downloaded work?

If that the case could you video grab the problem and share the link here. We are interested to see what actually the problem.

Thank you,

 

Basj,

Stardock Community Assistant