Discount not working?

from Stardock Forums

I am trying to take advantage of the discount for previous version owners. 

The Product page link says:

Upgrade from Fences 2 to Fences 3 for 50% off today!
Do you own Fences 2 and want to upgrade to Fences 3? See if you are eligible for an upgrade discount here.

I follow the link and it returns back with:

Own Fences 2.0? Click here to find out if you qualify for discounted upgrade pricing.

I follow the link, put in my email and it comes back with this:

Fences is already included with your Object Desktop product.

Click here to download the Object Desktop Manager application. Try another email

I downloaded the manger software and as suspected it shows I have absolutely nothing installed or upgrade eligible.   I bought Fences separate from Object Desktop.  I let my Object Desktop expire because I had only need for a few of the programs included.  I checked my orders page and it seems to confirm my thoughts:

HERE IS MY FENCES ORDER

Order Date
Thursday, July 11, 2013
Order #
2751886
Items

 

In case it matters, I did order Object Desk Top PRIOR to Fences 

HERE IS MY OBJECT DESKTOP ORDER:

Order Date
Monday, May 6, 2013
Order #
2649407

 

Items
  • Object Desktop Upgrade (from Standalone)

 

What am I missing here? Thanks for the assistance. 

fences
19,250 views 6 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry for your trouble. I have push your inquiries to our TM support Team for help. Thanks.

Reply #2 from Stardock Forums Top

Quoting basj, reply 1

Hello,

Sorry for your trouble. I have push your inquiries to our TM support Team for help. Thanks.
End of basj's quote

 

Thank you for the assistance.  I hope to resolve this soon.  I am expecting a new computer, and have a small window to install it due to work.  I suppose I can install the trial and then when this gets resolved, just add the key code...right?

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Reply #3 from Stardock Forums Top

Sorry for the inconvenience, the download page should give you the correct upgrade link now.

Reply #4 from Stardock Forums Top

Quoting Orcnbeans, reply 3

Sorry for the inconvenience, the download page should give you the correct upgrade link now.
End of Orcnbeans's quote

 

Thanks I will try it tonight when I get home!

Reply #5 from Stardock Forums Top

Worked like a champ.  Thanks everyone who assisted! :D  

Reply #6 from Stardock Forums Top

Great :thumbsup: Thanks for reporting back :grin: