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Philss
Philss
Join Date 02/2018
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Cant connect more than 2 computer

February 26, 2018 11:23:48 PM from Stardock ForumsStardock Forums

So i have 4 comptuer total , im able to control 2 secondary computer + my primary one . ( i can control any 2 out of 3 of my other comp , can be any of them so its all working , also KVM control all 3 so its not a private setting/firewall problem ).

 

But for some reason as soon as i try to swap in the third computer in the primary set up it take one off , i can never control my primary + my 3 secondary at the same time , cant seem to find any answer on that .

multiplicity
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Philss
AzDude
Join Date 11/2002
+407 sdemployee
Reply #1 February 26, 2018 11:47:11 PM
from Stardock ForumsStardock Forums

Your issue has been sent to support for review 

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Philss
sdRohan
Join Date 10/2012
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Reply #2 February 27, 2018 9:34:58 AM
from Stardock ForumsStardock Forums

What is missing from the details of this issue is if this: 

'set up it take one off'

Is for Seamless or for KVM.  If the latter, that is what would happen if you tried to add a second Secondary as the KVM product only allows for 1 in the config at any given time:

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Philss
Philss
Join Date 02/2018
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Reply #3 February 27, 2018 4:21:00 PM
from Stardock ForumsStardock Forums

No im using seemless , i have 4 diferent monitor , one for each PC . If you read correctly im saying i can use TWO SECONDARY comp with the primary .

 

So right now i use 3 pc , 1 primary 2 secondary just fine , if i try to drag a forth PC , it wont let me for some reason ill try to post a picture

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Philss
Philss
Join Date 02/2018
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Reply #4 February 27, 2018 4:28:19 PM
from Stardock ForumsStardock Forums

https://imgur.com/a/KLeve

 

Here is whats happening if i try to drag the computer on the right it wont work .

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Philss
sdRohan
Join Date 10/2012
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Reply #5 February 28, 2018 9:51:05 AM
from Stardock ForumsStardock Forums

Please do not use 'monitors' in phrasing - always refer to them as either Primary and Secondary PCs.

First, increase the size of your grid:

Next, I don't know where you are trying to drag any third PC to - where on the grid are you?

If that fails, and after you have expanded the grid, send me a video of the issue.  Your PC names are not a security concern if you have any.  You can change them if you do not agree.

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Philss
BrianBitz
Join Date 04/2007
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Reply #6 April 5, 2018 4:46:48 AM
from Stardock ForumsStardock Forums

Hi sdRohan, I have the same problem and do not have the option to setup grid size. Multiplicity Pro 3. Thank you.

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BrianBitz
Join Date 04/2007
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Reply #7 April 5, 2018 4:46:58 AM
from Stardock ForumsStardock Forums

Hi sdRohan, I have the same problem and do not have the option to setup grid size. Multiplicity Pro 3. Thank you.

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Philss
sdRohan
Join Date 10/2012
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Reply #8 April 6, 2018 8:47:09 AM
from Stardock ForumsStardock Forums

Please try:

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

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BrianBitz
Join Date 04/2007
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Reply #9 April 16, 2018 9:37:09 PM
from Stardock ForumsStardock Forums

Same issue. I put one secondary computer on, all good. I place another and the first one comes off the grid and back into the add computers list. I drag that one on, and the other one comes off. Still no option to expand the grid.

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BrianBitz
Join Date 04/2007
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Reply #10 April 16, 2018 9:47:28 PM
from Stardock ForumsStardock Forums

You also have a "Presets" drop-down menu for your grid that is not present on mine. This may be related?

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Philss
sdRohan
Join Date 10/2012
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Reply #11 April 17, 2018 5:27:01 PM
from Stardock ForumsStardock Forums

Quoting BrianBitz,
reply 10

You also have a "Presets" drop-down menu for your grid that is not present on mine. This may be related?

This is almost certainly a DPI issue - meaning, its there, just farther down and you cannot see it.  Try other settings and see if you can see it in the UI after:

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BrianBitz
Join Date 04/2007
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Reply #12 April 17, 2018 11:38:44 PM
from Stardock ForumsStardock Forums

Screenshot_no_options

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Philss
sdRohan
Join Date 10/2012
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Reply #13 April 18, 2018 9:38:07 AM
from Stardock ForumsStardock Forums

Your issue is that you activated the OD version of MP - that is KM only....  YOu need to use the 'change license' option on the 'About' tab and use the MP specific key on your account:

https://store.stardock.com/myaccount/products

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BrianBitz
Join Date 04/2007
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Reply #14 April 18, 2018 8:08:21 PM
from Stardock ForumsStardock Forums

Thanks, you nailed it for the issue on secondary PCs dropping off when one is added. It WORKS! However, still cannot change grid size nor do I have the options for presets.

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Philss
sdRohan
Join Date 10/2012
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Reply #15 April 19, 2018 10:42:28 AM
from Stardock ForumsStardock Forums

You have a version of MP that SD only sold for like 10 minutes (very short window).  I have traded with MP KVM on your account.  You need to, purge, reinstall and use the new key:
https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

 

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Philss
GhostDogg227
Join Date 04/2004
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Reply #16 September 27, 2021 2:38:07 PM
from Stardock ForumsStardock Forums

I am having the same issues. I have 3 laptops but it only connects 2 computers on there, the same thing like BrianBitz was experiencing ..

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