Change your E-Mail Address LINK: https://forums.stardock.com/486311/accounts-and-activation-support-faq#changeemail

Hi.

I am unable to change my email address as I am getting a server  error with your site.

Can this be fixed please so I can update my email.

See below for error message.

Server Error in '/accounts' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

I have just check the listed link and have no problem with it. Please try again. https://forums.stardock.com/486311/accounts-and-activation-support-faq#changeemail

Thanks for answering. I still have this error. I had tried it on TWO separate computers and two different browser ( Edge and chrome).

Some help please

Try clearing Cache and Cookies Log out and back in again and try it .

Unfortunately that doesn't work. I still get the same error, no matter what computer I do this on. It is on the server side not mine. I really need to change my email address as I'm deleting the account. 

I answered your ticket.

Many thanks, It's all good now.   

I have attempted to do this and it says it sent me a verification email to the new email address, but I never get an email. I've check my spam folder as well. I would like to change my email if at all possible.

Thanks

https://www.stardock.com/accounts/registrations/

https://www.stardock.com/accounts/accountinfo

Please try again , it's possible by mistake you typed in

the wrong new email address . ( it's happened many times by others )

AzDude
Stardock Community Assistant

I tried twice ensuring the email was correct and still no email. I will try a third time and report back.

I get the message but when I click the link it says:

Failed to update the email address associated with your account.

Please raise a support ticket, include all the details there and Support will help you from there. : https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant