Hello,I'm the trying to install Multiplicity pro for a user but the email address for the user it was purchased for is not working.
Please see: https://forums.stardock.com/484254/
Thanks, but I've done than it gives the error below. I have put in a ticket with more info last week and I'm waiting on a reply.
Account Lookup Failure
We could not locate any keys associated with the email address you provided. Please try any other addresses you may have used; perhaps an email address you use for payments (PayPal).
Then the product is under a different email. They should try any that they ever have had.
Short of that, we would need an order number to look up under what email it was placed under.
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