Could Support Help Me Please

from Stardock Forums

I upgraded my Object Desktop a week ago today and ran into some problems. I opened a ticket a week ago and haven't had any response. I understand that it was Thanksgiving but there were three days before that. Someone else posted on here about their problem and someone helped them. I asked the same in the same post and got nothing. I paid for a year of Object Desktop and haven't been able to use it for a week already. If someone can't help me could you PLEASE refund my money. I've been a customer for a very long time and have never had to wait this long to get a problem resolved. I'm sorry to be so harsh but I'm very frustrated.

Ticket ID: QAU-603-71828

 

22,154 views 5 replies
Reply #1 from WinCustomize Forums Top

Tell your problem here and maybe someone can help while you wait for support to respond. They don't work weekends, or holidays.

Reply #2 from WinCustomize Forums Top

krash12207929 hi...

It looks like you're an unfortunate victim of timing.  Stardock [and the rest of the US] is currently in the midst of Thanksgiving, so the office is essentially closed.

I'll link Support to your thread here and get them to sort things ASAP.

I'm not able to do anything directly as I am 10,000 miles from the Stardock HQ and my a reach isn't quite sufficient...;)

Please be patient, I'd expect some form of response within 24 ...;)

Offworld Trading Company
Reply #3 from WinCustomize Forums Top

Did you use PayPal when you purchased ObjectDesktop?

If you did is the PayPal email the same as your Stardock login email?

Reply #4 from Stardock Forums Top


I upgraded my Object Desktop a week ago today and ran into some problems. I opened a ticket a week ago and haven't had any response. I understand that it was Thanksgiving but there were three days before that. Someone else posted on here about their problem and someone helped them. I asked the same in the same post and got nothing. I paid for a year of Object Desktop and haven't been able to use it for a week already. If someone can't help me could you PLEASE refund my money. I've been a customer for a very long time and have never had to wait this long to get a problem resolved. I'm sorry to be so harsh but I'm very frustrated.

Ticket ID: QAU-603-71828

 

Fixed