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WB10.07 fails to install

http://i.imgur.com/CsWvdSH.png

July 24, 2016 5:48 AM from

I've got WB10, and got a notification today that 10.07 was out. When I try to install it, I get a box saying I must uninstall WB7.x and reboot. How can I get the machine to understand I don't HAVE that version? I've checked in the "add/remove programs" app in the control panel, and WB7 was uninstalled before I upgraded to WB10.

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3,312 views 5 replies

Reply #1 July 24, 2016 6:44 AM from

WinCustomize Forums Top

Did you run a cleaner app like CCleaner after the uninstall. Sometimes leftover files can prevent an install of new software. Do that and reboot your system then install WB10. Don't forget to reboot after you install it. Hope this helps.

Reply #2 July 24, 2016 8:46 AM from

Stardock Forums Top

I have run CCleaner, and though it did a good job cleaning up old crap, it did not fix the problem, it still gives the same message. And yes, I did reboot after running CCleaner. Any other suggestions?

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Reply #3 July 25, 2016 9:47 AM from

Stardock Forums Top

Contact support and they will likely be able to assist - https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Reply #4 July 25, 2016 11:23 AM from

Stardock Forums Top

Thank you, ZubaZ, I hope they will.

Reply #5 August 11, 2016 8:35 AM from

Stardock Forums Top

I have the same issue, did you resolve it? How?

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