Purchase not linked to my account

from Stardock Forums

Hi,

I bought an Object Desktop sub and got the key, downloaded and installed the software.

After that i added my login information in the Object Desktop Manager to find out there is nothing available for me.

I don't know where i can use my OD- key and i would like to start using my subscription...\

EDIT: Also when i login at the stardock website i also get no purchase history,no downloads or whatever. 

I already make a ticket at the support system but maybe someone can help me (faster) over here aswell.

Thanks,
Michael

7,518 views 5 replies
Reply #1 from Stardock Forums Top

Did you pay with a Paypal account under a different email address?

Reply #2 from Stardock Forums Top

Hi Kryo,

Thanks for your reply, yes i did buy it through paypal with a different mail address.
Is this a common problem? do you know how i can fix it?

The email i used for paypal is not a registered user profile on stardock.

 

Siege of Centauri
Reply #3 from Stardock Forums Top

You can give the account merge on the support site a try (to move registrations from your paypal email to your stardock account email): https://www.stardock.com/support/registrations/

Failing that though support should be able to help when they address your ticket.

Reply #4 from Stardock Forums Top

Transfer Registrations

Emails have been sent out to each of your accounts. Each email will contain a URL that you must follow. You must follow both URLs to move on to the next step.



You have 24 hours to follow the URLs in both emails.

Please check each account for these emails to continue.

 

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Done, now i'm waiting for the mails. i will update this forum topic with the progress for others that could have the same problem.

 
Reply #5 from Stardock Forums Top

Kryo, 

Thanks for your help, it's fixed now.

After i clicked both links in the emails it was done. 

All information is added to my account.

now it's time for me to go play!!!

Thanks again,

Michael