Mercenaries update causing game crashes

from GalCiv3 Forums

I started a new sandbox game after the Mercenaries update. I am playing as the Torians. I've made it to about the mid game and the game crashes frequently now. It is unplayable really. I was able to play the campaign as the Torians with no issues. The game needs a tweak, fix, or I just need a remedy for my specific situation. I tried posting a support ticket on the Stardock website, but the CAPTCHA wasn't working properly. No matter how I would enter the letters and numbers it would report a mismatch. I detest this way of authenticating humans from bots.

Any help is appreciated!

Sincerely,

Damon Lundy

6,902 views 3 replies
Reply #1 from GalCiv3 Forums Top

Damon, 

 

I'm sorry to hear that you were unable to create a ticket. You can also submit a ticket simply by emailing support@stardock.com . Please give us as much detail as you can about your issue and include our Support tool if you are able:

 

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

 

Thank you!

Reply #2 from GalCiv3 Forums Top

I just emailed all the information to support@stardock.com. Thanks very much for the quick response!!

 

Damon

Galactic Civilizations IV
Reply #3 from GalCiv3 Forums Top

I also have trouble with the CAPTCHA system.  Typically it takes me 2 or 3 tries but it does eventually work