cant download from cachefly.net

always times out

from Stardock Forums

I don't know if it's my DNS provider, firewall or what.  But I simply can not get a connection to the servers to download my purchased software.

 

I haven't looked it up, but maybe cachefly isn't reliable in my neck of the woods or something.


I do know that I purchased a product, and my license "valid days" is ticking down, but I have tried numerous times (from both Chrome and IE and from multiple PCs) to download the product and it always times out on connecting to the url.

 

I requested help from Stardock immediately after ordering, but I haven't heard a thing from them.

 

Any ideas or official, alternate download locations?

 

Thanks,

AJ

2,545 views 2 replies
Reply #1 from Stardock Forums Top

We're not seeing any issues with downloads. This can happen with security software or firewalls, but if you still have issues I'd recommend contacting support.

https://esupport.stardock.com/index.php?/Tickets/Submit

 

Reply #2 from Stardock Forums Top

Thanks for the quick reply.  As I said, I opened a support ticket, but I haven't heard anything back from them.


It is probably a firewall issue, I agree, but I can't justify removing cachefly.net from our restricted list if it is on there for some, valid reason (IDK what that reason would be, but I don't watch malware sites for a living).  One would think they would have some other provider or way to download.

Thanks again,

AJ

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