Registration problem

from Stardock Forums

Interesting problem: when I try to register Fences 2.13, the Stardock website tells me the product key is registered to a different account, but I cut and posted the product key directly from my Stardock invoice. I have verified that I used the same email address as I used when I ordered Fences, and in fact, my account in Stardock shows the invoice in my order history.

I sent an email to Tech Support, but they haven't replied, and the phone number told me just to send an email to Tech Support, so I don't consider that much help.

Has anyone run into this problem and know of a solution?

--Dean L. Surkin

fences
3,656 views 4 replies
Reply #1 from WinCustomize Forums Top

Try this.

 

When the activation box comes up, choose to activate with your login credentials, rather than the serial.

Stardock has had a few registration glitches lately.

Reply #2 from Stardock Forums Top

Thank you. Stardock Tech Support got back to me. Apparently, I had placed my order through one account but had activated the software using another email address. I have asked Tech Support to help me merge the two accounts. If anyone knows how to do the merger, I'd appreciate hearing from him or her.

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