EazyWin

Join Date 03/2015

CTD for anything ship related

So I'm hooked on GalCiv3, started during Beta 4. When Beta 5 started, I was unable to load saves. Now with 5.2 I get a CTD whenver I click on a ship, a shipyard, or the designer. Also if I click on the idle ship button. These are always new games so I can't even finish turn 1 to check if the loading saves bug was fixed for me! Not to be too dramatic, but I'm going into withdrawal here. I've tried every troubleshooting suggestion from the support section that I can find, yet I can't help but think this is an issue with my computer specifically since I haven't seen any other posts on this. Map sizes, factions, graphics settings, and map settings don't seem to matter. Any ideas for something I may have missed? My computer definitely exceeds the minimum specs. The only thing I haven't done yet is completely re-install the game. I do have a ticket in.

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Island Dog

Join Date 06/2003

+1046

Moved to support.

Thanks for submitting a ticket about this.

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DerekPaxton

Join Date 03/2003

+309

Yeah, thanks for the ticket, we will check it out.

It does sound like you are right (that something local is corrupt). It may be worth revalidating your cache to see if anything is off. I blame the Yor.

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Validating the Steam cache? I believe that was in the link the support manager provided. I did try that, and I also just re-did it in the hopes it would take, but it did not. Sad face.

I hope I don't sound argumentative, I really want this to work so I can get back to playing (errr, testing I mean!).

The ticket number is #XLS-970-64877.

Both the Yor and the Drengin have been rather unfriendly. It just makes it that much more fun to crush them. As a side note, the declaration of war from the Yor is one of my favorite dialogues so far.

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DerekPaxton

Join Date 03/2003

+309

Try deleting your "..\steamapps\common\Galactic Civilizations III\Screens\Screens.bin" file.

If that doesn't work an uninstall and reinstall may be in order.

And you don't need to apologize about posting errors. You are doing us a favor by helping us track this down. Not the other way around.

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Something interesting happened when I did that. The initial loading screen was up for about 10 seconds (with the lovely Drengin face) and the game then CTD'd silently there. Reinstalling now.

After reinstall, ship select CTD issue persists. I thought that it might when I first loaded into the game and my custom faction and settings were still available. I guess my system just doesn't like 0.82.

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DerekPaxton

Join Date 03/2003

+309

Yeah, the long loading time was because it was rebuilding the file.

Still crashing after reinstall is interesting. Next thing to try, rename your "..\My Documents\My Games\GalCiv3" directory to GalCiv3.old

The game will create a new GalCiv3 directory next time it starts. If it doesn't have the crashes anymore then we know it is something in your settings or custom content. If it does fix it I will have you send me the old copy of the directory so we can see what was broken.

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Fixed.

Not sure why, as I remember doing this before as well, but I'm not going to complain about good results. I'm not sure if renaming the file GalCiv3(Old) makes a difference, but that is what I did last time. Will you need the debug and pref files or is there a way to send the whole folder?

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DerekPaxton

Join Date 03/2003

+309

Zip up the whole folder and post it somewhere or send it to Stardock support and I will check it out. Thanks!

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Attached to ticket number referenced above. Thanks again! Off to torture the Drengin some more.

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I had this same issue. Rebuilding the GalCiv3 file worked for me too, thanks!

I would like to send you the file, now GalCiv3.old, to dissect, as well as the 3 error logs I have from trying to figure it out. Can you provide an email for me to send them to?

I think it started when I tried to play as a custom race with the synthetic trait...

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Publius of NV

Join Date 08/2002

+231

Quoting ImperatorThax,

reply 10

I had this same issue. Rebuilding the GalCiv3 file worked for me too, thanks!

I would like to send you the file, now GalCiv3.old, to dissect, as well as the 3 error logs I have from trying to figure it out. Can you provide an email for me to send them to?

I think it started when I tried to play as a custom race with the synthetic trait...

Look at this post - the instructions for how to open a support ticket are at the bottom under "Reporting Issues". You can attach your files (make sure they are zipped) with the ticket.

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