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I can NOT turn off/restart my windows 8 computer since I have installed your start8

February 28, 2013 1:51 PM from

I am running windows 8 and Start8 v1.1.

When downloaded your update here: https://www.stardock.com/products/start8/update.asp

and tried to run the v1.11 then my computer hangs... I have to kill the explorer and restart it to make my pc react again.

But I can not turn off/restart my notebook now for 2 days. (Yes there is a power button...)

Do you have any information about this from other users?

start8

1,689 views 3 replies

Reply #1 February 28, 2013 8:07 PM from

Stardock Forums Top

This is not something thats been reported to us before.

What happens when you try to shutdown / restart exactly and how are you trying to do this?

Reply #2 March 1, 2013 11:54 AM from

Stardock Forums Top

Nothing happens, just nothing. I am doing a right click on the start button or alt + F4 and choose the turn off/restart option.

Reply #3 March 1, 2013 12:10 PM from

Stardock Forums Top

Yo,

Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe
This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please email the .zip file it creates on the desktop to support@stardock.com

Thanks,

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