Unable to submit a ticket

from Stardock Forums

Hi there,

           I submitted a ticket a week or two ago (#AMP-427-50445) but it was closed off as I didn't respond in time.   I've now run the analysis software and have tried to submit a new ticket and I select 'Games' as the department...then I attach the stardock zipfile and submit...it takes about 5 minutes of 'connecting' until I get an error message saying 'Invalid Department ID specified'......Please help  :'(

4,585 views 5 replies
Reply #1 from WinCustomize Forums Top

What game is it you need help with? Have you tried the forum for that particular game?

Reply #2 from Stardock Forums Top

Hi,

    So good point....the game is FE  ... the error has been occuring since 1.20 upgrade...I have installed 1.3...and spoken on forums....the main point is that I have run Stardock diagnostics but can't submit a ticket anymore ?!?

 

:'(

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Reply #3 from WinCustomize Forums Top

Try this. Send an email to support@stardock.com with the ticket # and what info you have explaining your difficulty. Wait for a response from an actual person. Don't send a second one as it will be kicked back to the end of the line. Being that you already have submitted one and have the ticket # info it should be looked at rather quickly.

Reply #4 from Stardock Forums Top

If you reply to the ticket it will reopen.

Do that.

Reply #5 from Stardock Forums Top

Thanks Zubaz....I've done that...someone sent me an email reopening it anyway :)   ... but I just tried to send the Stardock Diagnostic Results and found the ZIPfile to be >20mb so too large to send as an attachment...I imagine ftp or dropbox type system may be required ?!?