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gixerman
gixerman
Join Date 07/2002
0

Lock Screen

Does not work

January 6, 2013 7:43:22 AM from Stardock ForumsStardock Forums

Hi, I recently purchased Decor8. My Toshiba satellite C875 has a valid activated copy of windows 8 on it. I cannot change lock screen because your software has it listed in red that it sees my OS as not activated? Will you be fixing this problem for the software I purchased? Thanks

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gixerman
Neil Banfield
Join Date 04/2001
+1079 sdemployee
Reply #1 January 6, 2013 8:24:51 AM
from Stardock ForumsStardock Forums

If the software is showing that as red it indicates the OS is telling Decor8 that your copy of Windows is not validly activated.

Could you contact support@stardock.com please so they can get some more information about your system.

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gixerman
gixerman
Join Date 07/2002
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Reply #2 January 7, 2013 12:16:39 AM
from Stardock ForumsStardock Forums

Umm laptop is plugged in and validated legally, please find someone who is familiar with your software....

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gixerman
Neil Banfield
Join Date 04/2001
+1079 sdemployee
Reply #3 January 7, 2013 4:57:11 AM
from Stardock ForumsStardock Forums

Quoting gixerman,
reply 2
Umm laptop is plugged in and validated legally, please find someone who is familiar with your software....

I am very familiar with the software as I am the lead developer...

As I have requested in my previous post, please contact stardock support so they can obtain more information.

For whatever reason your version of Windows is telling Decor8 that Windows is not validly activated.  This is not normal and you are the only report we have had of anything like this so more technical information would be required, hence the request to contact support.

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gixerman
gixerman
Join Date 07/2002
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Reply #4 January 7, 2013 8:31:31 PM
from Stardock ForumsStardock Forums

You sparked an idea, with log files I was able to fix decor8 myself. Works now,,ty

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gixerman
Neil Banfield
Join Date 04/2001
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Reply #5 January 8, 2013 4:31:23 AM
from Stardock ForumsStardock Forums

Quoting gixerman,
reply 5
You sparked an idea, with log files I was able to fix decor8 myself. Works now,,ty

What did you change as it might prove useful if anyone else has a similar problem?

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