Email/Password Not Recognized When Activating

from Stardock Forums

Yesterday I purchased Fences 2.0 via PayPal.  My PayPal email address is the same as my email address for Stardock.

 

After purchasing Fences 2.0 I tried to activate the product and was told that the email / password was a bad combination.  I tried to activate offline with no success.  Finally, I created the *.txt file and tried to upload it and got a "page not found" error.

 

At this point I'm at a loss.  I created a ticket yesterday (JBZ-730-56998) and have not heard a response.  That may be my fault in that I submitted the ticket for a sales issue and not a support issue. 

 

Anyway, I'm running the trial now and would just like to get my Fences 2.0 activated.

 

Thank you.

fences
7,987 views 10 replies
Reply #1 from Stardock Forums Top

You have a response.  :)

Reply #2 from WinCustomize Forums Top

Question.....How do I enter a serial to renew my WC sub? I've been to the store but can't find it.

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Quoting Uvah, reply 2
Question.....How do I enter a serial to renew my WC sub? I've been to the store but can't find it.
End of Uvah's quote

https://www.wincustomize.com/shop

Reply #4 from WinCustomize Forums Top

Same story as OP. Only Windowblinds. Only the first three activation methods didn't work. Did it, finally, through Stardock website. Only the local copy of the software doesn't register as, well, being registered. hehe

Reply #5 from WinCustomize Forums Top

I'm at the store now. I have a serial number but it won't work where it say enter code. Dunce cap on....where do I enter the serial number?

Reply #6 from Stardock Forums Top

Quoting Uvah, reply 6
I'm at the store now. I have a serial number but it won't work where it say enter code. Dunce cap on....where do I enter the serial number?
End of Uvah's quote

Reply #7 from WinCustomize Forums Top

Did that. Put my email there and hit renew.....back to the store. I must not be seeing it. X(

Reply #8 from WinCustomize Forums Top

Patience, grasshopper, patience.

I know, I know. God grant me patience, and I want it NOW. O:)

Reply #9 from Stardock Forums Top

I still have the same issue.....

Reply #10 from WinCustomize Forums Top

Quoting keesio, reply 9
I still have the same issue.....
End of keesio's quote

You don't have a subscription . . so you can't renew.