Cannot unlock product - login not recognized

from Stardock Forums

I purchased a copy of fences. I installed it and am trying to unlock it with the serial number I received. But it does not recognize my login info. I know it is correct because i successfully logged into this forum just fine. What is the issue?

fences
5,667 views 3 replies
Reply #1 from WinCustomize Forums Top

Hi keesio

how did you purchased the product? (i.e.: bank debit card, visa, PayPal)

If you paid by PayPal, you need too use your email that you used for PayPal login account.

if you used a different email than you used to login to Forum's, you can contact Stardock Support and they can get your email addresses merged.

 

Cheers

GigaByte69

 

Support Link: https://www.stardock.com/support/?from=nav

Reply #2 from Stardock Forums Top

Hi,

Thanks for the quick reply. I purchased via paypal. The e-mail I used for paypal is the same as the one I used for my stardock account.

I'll contact support.

Thanks

 

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

Update: I was able to unlock the product. I believe the issue was related to the proxy server.