Fences 2.0 Beta/Release Support Ticket unresolved

from Stardock Forums

Found a bug in Fences 2.0 around 70 days ago and reported it in the Fences 2.0 Beta topic.  Finally got it recognized as an actual bug and was told to submit an official ticket on it.  I did so and ran the supplied system analyzer tool, sending in bug info and system info the same day.

I believe it has now fallen into the pit of "maybe we'll get to it if we ever get time" from support's perspective.

Does Stardock keep a bugtracker for products like Fences?  Do they respond to tickets acknowledging bugs and then close the ticket while updating the customer?

Is there an official patch release schedule for updating client software?

I don't want to keep harping on the bug, but I'm certain it affects far more people than myself, and it would be nice to know if it will ever get addressed or if I need to find an alternate software solution.

Ticket ID: ZIF-810-60951

 

fences
6,106 views 1 replies
Reply #1 from Stardock Forums Top

Hello,

The bug has been reported to the developers.  They are evaluating it along with other issues and prioritizing accordingly.

Support understands.  We're users too.  When the issue is resolved, the ticket will be updated.  If the issue is un-resolvable, a refund is always available.