When to use SDSupportTool.exe

from Stardock Forums

Aaron sent me a link to SDSupportTool.exe to run so it will collect info on my system.  Should I run it now or the next time Explorer crashes.  I just reinstalled Fences on a previous image of my system so Explorer has not crashed yet.

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7,123 views 5 replies
Reply #1 from WinCustomize Forums Top

I would wait. They no doubt need info about the event, which in this case, hasn't happened yet.

If this is incorrect, I'm sure ZubaZ will set me straight. ;)  

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Reply #3 from WinCustomize Forums Top

I dont want the results everytime whatever happens, happened. If we sent it to you to run because of a oroblem, run it now and send it back.

Reply #4 from WinCustomize Forums Top

Quoting Wizard1956, reply 1
If this is incorrect, I'm sure ZubaZ will set me straight.
End of Wizard1956's quote

See, I told you so. ;)

I didn't think he needed to run it each occurrence, but I did assume the event needed to happen at least once. Carry on.

Reply #5 from Stardock Forums Top

Control panel crashed after reboot so I ran the diag program and sent it back to Aaron.  Hopefully there will be some good info in it to help resolve the issue.