IconPackager 5.1

from Stardock Forums

I purchased IP 5.1 several weeks ago and have been unable to install it.  I submitted a support ticket  - Ticket ID: RRW-220-60943 Oct 22, 2012.  The support advisor asked me to run a support tool and send the zip output file back.   I did that.   I received a response several days later that I had 48 hours to respond to the request to run the support tool or my request for support would be canceled.  I sent the zip file in a second time, waited several days and then sent it in a third time.  

Is there some reason I am not getting a response?  This is not urgent, but am curious what is going on. 

iconpackager
9,119 views 5 replies
Reply #1 from WinCustomize Forums Top

We never got your response with the zip file.

If you will resend it the case will be re-opened.

Sorry about that.

Reply #2 from Stardock Forums Top

Thanks.  I just sent it again.  Maybe four times will be a charm.  Please let me know if it wasn't received or I am sending to the wrong address.  support@stardock.com is where it's going. 

TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #3 from WinCustomize Forums Top

Got it. :)

Reply #4 from Stardock Forums Top

Thanks!  Like I said no rush getting a response.  I have version 4 working fine, but at some point would like to upgrade to version 5.

Reply #5 from Stardock Forums Top

Zubaz - sorry to bother you again, but I am still struggling trying to get support.  I received an e-mail response a week ago asking me to do some things including installing a registry patch.   I did what was asked and responded that what was suggested did not work.  I included details.  I wonder if my response was received?   Is there any telephone support options like in the good old days?  While I am not in a hurry, I am not a young man and fear at the pace this is going a solution may not come before I expire :)

I, of course, appreciate any help you can give to kick start this again.