Stardock Start8 Configuration Utility doesnt respond

from Stardock Forums

I did have start8 working for a couple of days on Windows8, but it froze at certain time. Now I can't start it anymore. I get the error Stardock Start8 Configuration Utility doesnt respond (well its in Dutch, so not sure if it exactly gives doesnt respond, in Dutch it is "Stardock Start8 Configuration Utility werkt niet meer"). I did already deinstall and reinstall but no luck. Also the online problem search doesnt help.

Details are: (with the dutch naming translated into English so hopefully it does make sense)

Name of problem: BEX
Applicationname: Start8Config.exe
Version: 1.0.0.9
Time and date stamp: 5075a853
Name of application with error: Start8Config.exe
Version of application: 1.0.0.9
Time and date stamp of application: 5075a853
Error marge: 0011bcf3
Error code: c0000417
Error info: 00000000
Version operating system: 6.2.9200.2.0.0.256.48
Country ID-id: 1043
Extra info 1: e7ae
Extra info 2: e7aedda3984701ba3757ce66a8611561
Extra info 3: 66b0
Extra info 4: 66b0b8a612b605023b509daac5238735

start8
2,885 views 4 replies
Reply #1 from Stardock Forums Top

Send an email to support@stardock.com and we'll take a deeper look at what might be happening.

Reply #2 from Stardock Forums Top

Looks like a Data Execution Prevention (DEP) related problem.

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Reply #3 from Stardock Forums Top

I ran into the same problem with English Windows 8 Pro. It was running for a while but started messing up after a restart which included Windows Updates. I was able to resolve it by uninstalling and then manually deleting:

 

c:\Program Files (x86)\Stardock

c:\ProgramData\Stardock

 

Then I reinstalled 1.01 and it worked again...so far.

Reply #4 from Stardock Forums Top

gumpngreen: Was Windows 8 installed clean, or was it an upgrade from Windows 7?