Unable to install in W8 Pro

from Stardock Forums

Hey there

 

I bought Windows 8 Pro. Upgraded from Windows 7 Ultimate.

My problem is im not able to install Start8. When i download my evalutation i get

an download link pr mail.

When i download first of all Windows SmartScreen says that the exe file is dangerous and wont let me install.

Then i turn off smartscreen and im able to install and the start8 service starts. When i click on the Start my evaluation botton

nothing happens. It just says Wait a few minutes while we set up the trial for you. And then returns to Evaluate Start8 for 30 days.

 

The funny thing is that i installed it succesfully on my MedieCenter.

 

Anyone?

start8
4,208 views 16 replies
Reply #1 from Stardock Forums Top

Where did you download the file from?

I have tried downloading here and there are no errors from Windows SmartScreen being detected.

Is there anything unusual about the machine?

If you try again now does it work?

Reply #2 from Stardock Forums Top

I download from the link inside the mail sent from stardock. 

The machine is an Dell XPS 8100 

Elemental: Reforged
Reply #3 from Stardock Forums Top

Hello @all,

I have the same problem with Windows 8 Pro 64bit and Start8. How is it possible, that a program directly made for Windows 8 doesn't work? If I press the button "Try Start8. Evaluate Start8 for 30days" the button Change shortly to "Starting Trial. Please wait while we Setup the Trial for you...". After that nothing happened and the button changed again to "Try Start8. Evaluate Start8 for 30days". So why doesn't it work? If you have any solution to fix these problem I would be very happy. Thanks a lot.

Best regards to all.

Reply #4 from Stardock Forums Top

Could you send a mail to support@stardock.com about this.  They should ask you to run something to obtain some system information that may help us track down why a couple of people have this problem.

Reply #5 from Stardock Forums Top

I still send my posting to this mail adress. At the Moment I deinstalled Start8, because it doesn't work. Maybe we get some help from Stardock soon.

Reply #6 from Stardock Forums Top

I still send my posting to this mail adress. At the Moment I deinstalled Start8, because it doesn't work. Maybe we get some help from Stardock soon.

Reply #7 from Stardock Forums Top

I have the same problem with Decor8 and the Trial Evaluation (see below). Both is not possible to try and to get a Trial code!

 

Reply #8 from Stardock Forums Top

Quoting KaiWolter, reply 8
I have the same problem with Decor8 and the Trial Evaluation (see below). Both is not possible to try and to get a Trial code!

 
End of KaiWolter's quote

Out of interest do you have a similar problem if you try out the Fences 2 trial?

Also if you open c:\ProgramData\Stardock\Registrations do you have any start8 or decor8 files in there?

Reply #10 from Stardock Forums Top

Quoting Neil, reply 9

Also if you open c:\ProgramData\Stardock\Registrations do you have any start8 or decor8 files in there?
End of Neil's quote

I tried to install Decor8 again. But after my try to get a Evaluation code I din't have any folder named "Registrations" in "Stardock". I don't know why. Now I will try to install fences 2. I will update soon. ;-)

Reply #11 from Stardock Forums Top

Update:

That was a great tip, because fences2 works on my Windows 8 64bit. Crazy... I don't know why. Start8 and Decor8 doesn't work further on.

Reply #12 from Stardock Forums Top

Thaks for the logging

Reply #13 from Stardock Forums Top

I would like to add that I'm having the same problem, and made a thread about this over a week ago, but received no help.

I did end up creating a support ticket.  I made my ticket on the 24th last month.  The first response was on the 29th, asking me to install the scanner and send them the file it creates, which I did that same day.  The next response I got was on the 5th of this month asking me to run another scan, which didn't solve anything.  I have yet to hear back from support since the 5th.  But I did get an email saying that my trial was almost over giving me a 20% off coupon to use if I wanted to purchase Start8.  I'm getting a bit frustrated with the "support" I've been getting so far.  Hopefully someone will be able to provide some kind of solution soon.

Reply #14 from Stardock Forums Top

Quoting tsmetz, reply 14
I would like to add that I'm having the same problem, and made a thread about this over a week ago, but received no help.

I did end up creating a support ticket.  I made my ticket on the 24th last month.  The first response was on the 29th, asking me to install the scanner and send them the file it creates, which I did that same day.  The next response I got was on the 5th of this month asking me to run another scan, which didn't solve anything.  I have yet to hear back from support since the 5th.  But I did get an email saying that my trial was almost over giving me a 20% off coupon to use if I wanted to purchase Start8.  I'm getting a bit frustrated with the "support" I've been getting so far.  Hopefully someone will be able to provide some kind of solution soon.
End of tsmetz's quote
Please post your ticket number so I can lookninto this. thanks.

Reply #15 from Stardock Forums Top

Quoting Zubaz, reply 15

Quoting tsmetz, reply 14I would like to add that I'm having the same problem, and made a thread about this over a week ago, but received no help.

I did end up creating a support ticket.  I made my ticket on the 24th last month.  The first response was on the 29th, asking me to install the scanner and send them the file it creates, which I did that same day.  The next response I got was on the 5th of this month asking me to run another scan, which didn't solve anything.  I have yet to hear back from support since the 5th.  But I did get an email saying that my trial was almost over giving me a 20% off coupon to use if I wanted to purchase Start8.  I'm getting a bit frustrated with the "support" I've been getting so far.  Hopefully someone will be able to provide some kind of solution soon.Please post your ticket number so I can lookninto this. thanks.
End of Zubaz's quote

My ticket id is QJH-617-34604.  Thank you for looking into it.  I appreciate it.

Reply #16 from Stardock Forums Top

We know why KaiWolter had issues and 1.03 should resolve this later this week.