you can download the latest update/install for you elemental War on magic from https://store.stardock.com/myaccount/products after logging in, and it can also tell you your serial number (assuming you did register it with stardock).

harpo

You can register retail copies here and download the latest version here after doing so.

Elemental is not on the list to choose from.

Here's how I got mine to work.

Install WoM, and install the Impulse game manager.  When you open it up it will prompt you to update to the Gamestop client, DO NOT update.  Instead finish the registration process for WoM.  Once you have it registered, THEN update to WoM 1.4, THEN you can upgrade the gamestop client.  If you already installed WoM, you can UNINSTALL the Gamestop client, and install the Impulse Client from the CD, and then register, update to 1.4, and then re-update to the Gamestop client.

I'm having the same problem i bought my copy when it first came out from wall mart but over time my computer has had to be redid, and i have replaced my computer twice since then and from that time i had forgotten the email i used when i registered it so i had to re register it a couple of times, and so when i went to register it now on my new computer game stop wont accept my serial key, and i tried what u all posted but i still cant get it to register, which is a same because i was looking forward to playing this now that it has reached 1.4, and i tried getting help from game stop, but so far no help so is ther any way that i can get my game registered?     

I emailed Stardock support about the problem on November 5th and still have no reply. Anyone else have this problem?

Is there anyway you could share those files with the less fortunate? n,n

Looks like its a waste of time contacting the non-exsistant customer support.  Follow Xardons instructions to register the game.  This is the last time i pay money for a Stardock game!

I submitted my request on November 9.  On November 20, a technician offered to register my game after I provided the serial number.  I replied within the hour and it's still unregistered and I have received nothing further.

Support tickets are addressed in the order they are received, and it seems they are currently dealing with high volume due to the recent launch of Windows 8. So their response times may be degraded from what is typical. If you post your ticket numbers here we should at least be able to verify if there is anything other than simple backlog holding them up.

Please note that sending additional mails before receiving a response will also reset your place in queue, in case you've done that.

You can also merge your accounts at https://www.stardock.com/support/registrations

You can access your registrations and download links by logging in with your Stardock account at https://store.stardock.com/myaccount/products

I'm having the same problem.

Here's a really silly thought! Why not put the game in the dropdown list on the registration page so people don't have to go through this? 

I'm sending an email to support now, but this is a real hassle just to register and get updates, and it doesn't encourage me to want to purchase more of your products in the future...

Could you please look into my tickets?

I first opened a ticket (#HDC-637-90412) on the 14th of Novermber, the ticket have been assigned to a representative, but I have yet to receive a reply.

I opened a new ticket (#XGR-817-47898) on the 27th of November to request a response on my earlier ticket. The second ticket has yet to be assigned to anyone.