Downloading updates

I can't even find a place to get them

from GalCiv2 Forums

I recently bought a new computer and in a fit on nostalgia, I decided to dust off my old copy of Galactic Civs 2 and install it. Installation went wonderfully and the game is working at version 1.0. I am, however, having a great deal of trouble getting the latest updates for it. I've emailed support 3 days ago and aside from the automated response, I haven't heard a thing from them. If anyone here can help me, that would be awesome. Thanks.

5,435 views 7 replies
Reply #1 from Stardock Forums Top

What is the ticket # you received?

Offworld Trading Company
Reply #3 from Stardock Forums Top

If were talking just the base game, then updates would need to go through Impulse/Gamestop (http://www.impulsedriven.com/downloads/impulse_setup.exe).  Have you ever registered your serial number with any kind of account, either through Impulse or Stardock?

Reply #4 from GalCiv2 Forums Top

Quoting Rosco_P, reply 3
If were talking just the base game, then updates would need to go through Impulse/Gamestop (http://www.impulsedriven.com/downloads/impulse_setup.exe).  Have you ever registered your serial number with any kind of account, either through Impulse or Stardock?
End of Rosco_P's quote

 

I honestly can't remember if I ever registered it. I've had it so long that I can't even remember exactly when or where I got it. That's not as bad as it sounds though, I have a box of PC games that I've collected over the years. I counted them one time and there were over sixty, as I recall. It's just hard to keep up with where all of them came from, but I bought them all new, I know that. There's not really a market for used PC games, which is why I still have almost every PC game that I've ever bought.

 

And that link you provided is working nicely. Thank you very much. ---- Well nevermind. It's telling me that my product code is invalid. I've tripple checked and checked another half dozen times to make sure that I input it correctly. I don't know why it would be saying invalid, unless I did register it before. I honestly can't remember.

Reply #5 from Stardock Forums Top

Quoting jones81381, reply 4

Quoting Rosco_P, reply 3If were talking just the base game, then updates would need to go through Impulse/Gamestop (http://www.impulsedriven.com/downloads/impulse_setup.exe).  Have you ever registered your serial number with any kind of account, either through Impulse or Stardock?

 

I honestly can't remember if I ever registered it. I've had it so long that I can't even remember exactly when or where I got it. That's not as bad as it sounds though, I have a box of PC games that I've collected over the years. I counted them one time and there were over sixty, as I recall. It's just hard to keep up with where all of them came from, but I bought them all new, I know that. There's not really a market for used PC games, which is why I still have almost every PC game that I've ever bought.

 

And that link you provided is working nicely. Thank you very much. ---- Well nevermind. It's telling me that my product code is invalid. I've tripple checked and checked another half dozen times to make sure that I input it correctly. I don't know why it would be saying invalid, unless I did register it before. I honestly can't remember.
End of jones81381's quote
Email support@stardock.com with your email and the serial.  We'll see if we can figure it out.

Reply #6 from Stardock Forums Top

Most likely you registered it to an old email or something along those lines.  Happens all the time.  Give support@stardock.com a shout with your serial and any email addresses you may have used, and we'll sort it out.

Reply #7 from GalCiv2 Forums Top

I sent it in, but like I said in the ticket update, having to jump through a bunch of hoops just to get a game update is more than a little perturbing. I'm not asking for a free expansion or anything like that, just the latest update to the base game which I have owned for years. That said, I do appreciate the help that I am getting and I understand you guys are probably just following procedure but that doesn't make it any less perturbing.