Preordered payed and they billed me again!

from Stardock Forums

 

 

 

Ok so I preordered the Sins of a Solar Empire: Rebellion 3 weeks ago and my bank sent me the payment information so I know I payed the 29.95$.


So today I get the email with the game code and install link and everything BUT my bank sends me payment information again for the 29.95$. So I got billed again by Stardock.


Anyone had this happen to him also?

 

 

 

5,267 views 6 replies
Reply #1 from Sins Forums Top

Are you sure you were actually charged the $29.95, not just agreed to pay it? As a preorder Stardock doesn't charge you until an actual product is available (I.e. the beta), so I'd be suspicious about what that charge 3 weeks ago was...

Reply #2 from Sins Forums Top

It may have been a temporary hold.

Offworld Trading Company
Reply #3 from Sins Forums Top

You would not have been billed 3 weeks ago for preordering. Get a picture? Also check your specific bank information online and double check.

 

Reply #4 from Stardock Forums Top

No, I get a message from the bank on every status change. I got one when I preordered, of 2$ US and 29.95$ payed by my card and now it happend again. I am now 60$ dollars short.

 

Not cool.

Reply #5 from Sins Forums Top

If you email sales@stardock.com they can look this up for you and correct it if necessary.

Reply #6 from Stardock Forums Top

Quoting Yarlen, reply 5
If you email sales@stardock.com they can look this up for you and correct it if necessary.
End of Yarlen's quote

 

I have sent a ticket but they work only to 4pm. So I have to wait till tomorrow at least. I wanted to see if anyone else had the same problem or I would knew if it was by banks or Stardock fault.