Invalid Serial Number

from Stardock Forums

Hello all. I just recently purchased Sins of a Solar Empire: Trinity on Steam. When I went to launch the game, I entered the CD key given to me by Steam and I got the message, "Invalid Serial Number". I re-entered the CD key SEVERAL more times, making sure to enter it exactly right. I kept on getting the same message, "Invalid Serial Number". Now I am very frustrated because I followed all the instructions on the Stardock website about registration and I still cannot play the game that I paid for even though I did nothing wrong.

Please, if anyone knows what might be wrong, help me. I don't know what else to do.

3,100 views 1 replies
Reply #1 from Sins Forums Top

sales@stardock.com
support@stardock.com

Consider sending an email to either of these addresses...I'd start with sales first, but it doesn't hurt to email both...

Tell them you are dealing with steam, and give them any and all possibly relevant information...if/how they help you I can't say since you purchased this from steam but it's worth a shot....hopefully someone you owns this on steam and knows more than myself can help you, may just be a simple trick easily overlooked...