Objects Desktop,

I renewed on 2 Dec 11 and still trying to get thinks together.  I have been with your company since 2005 and this has been the worst mess ever.  No access to some applications even after loading from my account.  I no longer have any access to my old account.   Can I now uninstall GameStop/Impulse or will this creat a larger issue.  I am burnt out trying to work this issue and get total satisfactory.  All help would be appreciated