Product Paid for but not received and registration keys not recognised

from Stardock Forums

Firstly,  I just bought Europa Universallis 3 Complete in the current sale, the game is paid for via paypal (received the receipt from paypal but not from impulse) but doesn't show up in my Impulse games list.

 

Secondly, I have a PC DVD copy of Galactic Civ II Ultimate Edition and impulse won't recognise the product key for it.  Impulse recognises that I have it installed but won't take the CD key.

 

In both cases, trying to use the serial retrieval system (https://www.stardock.com/support/) has returned absolutely nothing.

 

Help! :(

 

1,942 views 3 replies
Reply #1 from Stardock Forums Top

#1: This can often happen when you PayPal email address is different from your Impulse account email address.  If this is the case, you can try using our merge tool to try to get everything on the same account:

https://www.stardock.com/support/registrations/

If you're still having trouble, send as much information as you can to support@stardock.com

#2: Send the serial number and any email addresses you may have ever used to register it to support@stardock.com so we can see what's happening.

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Reply #3 from WinCustomize Forums Top

At the moment, it's going to the same place (me), but yes, support@impulsedriven.com would be more accurate.  Muscle memory is hard to shake...