Can't register with Impulse??

from Stardock Forums

Dug out my old copy of SOTS tonight and reinstalled on my now-current rig.  I went to Stardock and purchased the mini-expansions as a bundle. 

Downloaded and installed Impulse.  Unfortunately, I cannot update my game, nor install the two items I've purchased because Stardock/Impulse will not recognize the serial number they printed on the back of their manual.  EXTREMELY FRUSTRATING to have to jump through these kind of hoops just to:

1. update a game I own

2. install and use software I've purchased

No idea if it makes any difference or not, but this is the GOTY edition on DVD (includes Tech Tree and Poster!)

Any guidance would be greatly appreciated.

5,872 views 7 replies
Reply #1 from Sins Forums Top

Retail copies of non-Stardock or Reactor/GOO games cannot be registered with Impulse. However, I do believe the expansions should work with it--if you contact support@stardock.com, they should be able to help.

Reply #2 from Stardock Forums Top

The problem is that I cannot d/l any updates to the core game, nor can I d/l the expansions, unless I first "register" the original game.  Which I can't do, since the serial number is not valid according to Stardock.  Except, of course, that Stardock are the ones that printed it on the manual.

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Reply #3 from Sins Forums Top

We did not develop or publish Sword of the Stars (that was Kerberos/Paradox) -- you seem to be confusing it with Sins of a Solar Empire, which we did publish.

Reply #4 from Stardock Forums Top

The issue is with Sins of a Solar Empire, not SOTS - I edited the original post.  The issue remains, I have a legitimate purchased copy of the game, I bought the bundled expansion via Stardocks electronic distribution method and I can't even update the software, let alone play the two expansions.

Think I'm just going to ask for a refund, this is waaaaaay more grief than I am willing to go through to play a several year old game. 

Reply #5 from Sins Forums Top

Chillout dude, you put down the wrong game of course he was confused.

I take it you are trying to register through the "Register Product" button in Impulse?

Reply #6 from Sins Forums Top

If it is indeed Sins you're trying to register, please contact support@stardock.com and they'll get it taken care of.

Reply #7 from Sins Forums Top

Sorry to hear about your problem with registering Sins.  For even faster service you might also try contacting them on IRC.  You can find Stardock's people at irc.Stardock.com in channel #Stardock.