item not showing up

bought item still hasn't shown up

I joined Implus tonight and i paid for two games and they have yet to show up!

 

How long does it usually take?

2,106 views 9 replies
Reply #1 Top

Fairly quick, with apps anyway, never bought a game. When you say "joined" Impulse, do you mean you installed Impulse on your computer?

 

If you have Impulse installed on your PC, open it and login with the same info you used to purchase the games and you should see your purchases.

You must have an account and you must register your games to that account. The same account you log into Impulse with.

Reply #2 Top

That's what I'm saying I have an account I installed implus I bought the games logged in and the games arnt there to download 

Reply #3 Top

OK, just be sure the info you used when you bought it is the same info you use to login.

Reply #4 Top

I though that's what I did, and there is nothing showing up, I though I got a message saying it could take up to a day for the payment to go though, does it really take this long?

Reply #5 Top

Quoting andrewfurneaux, reply 4
I though that's what I did, and there is nothing showing up, I though I got a message saying it could take up to a day for the payment to go though, does it really take this long?
End of andrewfurneaux's quote
Did you use paypal?  Are you using the same email as with paypal?

You can merge accounts here: https://www.stardock.com/support/registrations/

Support is off for the holidays.  If you email them they'll get back to you on their return.  support@stardock.com

Reply #6 Top

I am using paypal with same email address i just sent a email to support

 

am I right by saying they should show up right away?

Reply #7 Top

Paypal sometimes takes a bit to process orders, especially over teh holidays.

Reply #8 Top

well i got a receipt from paypal

 

im out of town super time tomorrow so i'll just have to deal with it when i get back if its not resolved by then.

Reply #9 Top

I use PayPal to pay for everything I get from Stardock . PayPal takes longer if you have the money coming from bank account as compared to using a credit card