Serial Number not working, support not helping

from Stardock Forums

Hi

has anyone else had any issues trying to register their game, i enter my serial and it changes the product to sins of a solar empire, i click add registration and i get product registration failed, the email address or serial number you entered is invalid.

 

ive contacted support and got a ticket autoresponse saying they will get back to me in 2 days, that was a week ago and still nothing.

 

Anyone know of any workarounds so i can update this game to make it more stable so i can play it

cheers

technical
1,625 views 2 replies
Reply #1 from Sins Forums Top

Unfortunately, you're highly unlikely to get a good response at Christmas time.

 

:fox:

Reply #2 from Sins Forums Top

Every time you send a new support email your ticket is reset and you are back on the bottom of the pile. Send 1 and they will get to you but it is the holidays.

What version are you running? They are all fairly stable.

Merry Christmas

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