Serialnumber doesnt work

Hello,

after my computer broke,I reinstalled the game,but cant registrate it at impulse (ref:204)-error,the other thing is,I cant mail to support@stardock.com or sales@stardock.com ,that´s why you need to post the answer here.

Thanks in advance,

DerVorbote

2,217 views 2 replies
Reply #1 Top

1) Usually, this happens when the serial number is registered to a different email address than what your Impulse account uses.  If you know the email addresses and have access to them, you can merge the registrations together here:

https://www.stardock.com/support/registrations/

If you don't have access to the email addresses, you'll need to go through support, which brings me to...

2) Why can't you email support?  What happens when you try?  You can also submit a ticket directly through our support system here:

https://esupport.stardock.com/