install prob

elemental war of magic

I bought the limited edition, and it will not install on my desk top, or my lap top. it loads to 100% then gives me a fatal error on the load.  both the desk top and lap top are running vista sp2, made sure of that. they also pass the other requirements. can some one help me ore did I wast $70

2,446 views 10 replies
Reply #2 Top

I posted a link to this thread in the IRC Stardock channel.

You might be more specific with your problem.  What game?  Did you buy it through Impulse?

Reply #3 Top

Does the game actually manage to install? or does it not make it that far? If you have any antivirus programs or firewalls running, try disabling them and then see how it installs.

Reply #4 Top

bought  elemental and gamestop and the game loads to 100% then i get a fatal error and tell me it errored in the install and to try agan, did it 5 times on the desktop same prob

Reply #5 Top

Open a ticket with Stardock Support... support@stardock.com

If you can get on the irc do so and describe your problem, and supply a link to this thread.

Reply #6 Top

have a ticket since yesterday and no responce to it yet also emailed support and also no responce

Reply #7 Top

Being Monday it takes some time for them to go through the weekend emails.  You will get a reply, just don't send another email or it will go to the back of the line.

Reply #8 Top

i have 2 tickets open and the first one still has not been replayed to and i have to go to work yet today

Reply #9 Top

yet another day without help on this problem, does stardock even have a support dept

Reply #10 Top

i have 2 tickets open and the first one still has not been replayed to
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Support tickets are answered on a first-come, first-served basis so each time you request a support ticket it goes to the back of the list.  It would be best to stick with one ticket until it has been replied to which I believe you have already been replied to.