Stardock/Impulse = blacklisted

from Elemental Forums

After waiting almost a week for a BOUGHT game to be delivered (the serial via email) to me I have contact 'sales' and demanded a refund.

I have never encountered such an awfully setup sales/payment system that can takes your money and doesn't allow you access.

The sales staff has been imcompetant, inefficient, extremely unhelpful and slow in solving this problem.

I've deceided that Stardock/Impulse does not deserve my support.

I'm tired of bitching about not getting access here on the forums to no avail, I'm done with Elemental and Stardock.

elemental
185 views 3 replies
Reply #1 from Elemental Forums Top

I ordered the game and paid $10 for overnight delivery.  I still haven't received it.  In fact, I haven't even received any sort of notice that it was shipped.

Fortunately I was able to download the game a day before it was released.. but why even offer the box for sale.. and why in the world did you offer me overnight service AND charge me for it if it wasn't going to be sent overnight.  I'm thinking about demanding a return of the shipping fee they charged me for.

Reply #2 from Elemental Forums Top

Quoting dawgs4ever, reply 1
I ordered the game and paid $10 for overnight delivery.  I still haven't received it.  In fact, I haven't even received any sort of notice that it was shipped.

Fortunately I was able to download the game a day before it was released.. but why even offer the box for sale.. and why in the world did you offer me overnight service AND charge me for it if it wasn't going to be sent overnight.  I'm thinking about demanding a return of the shipping fee they charged me for.
End of dawgs4ever's quote

If you paid for overnight and didn't get it, I think it's well within moral to demand a refund for a service unreceived.

Galactic Civilizations III
Reply #3 from Elemental Forums Top

Had great experience with Stardock/Impulse with the games ive bought.

Hope you get your stuff sorted out.