Time delay?

from Stardock Forums

So i pre-purchased the game. Got a confirmation email telling me my order number and that when the game was actually released that i would be billed. So it's Release date, i'm all psyched and excited do the whole stay up all night thing and yet nothing is happening. No cool magic appearance in my impulse account, no email telling me God has found a new way to show me his smiling at me, or a charge to card?  Did i misread the release date ? , no release till 8am ? , some other really obvious thing ? , or am I in the middle of a nightmare where it's Aug 24th and i'm left out of the fun?

elemental
6,794 views 7 replies
Reply #1 from Elemental Forums Top

You're supposed to get an email with your registration key, if you didn't time to email sales@stardock.com

Reply #2 from Elemental Forums Top

The email we get to confirm our order says the game will come up in Impulse under 'My Games' and the serial will be in there. Isn't that whats supposed to happen?

Charge has been taken from the credit card, but no access no emails nothing yet...

Hope we get it soon...Although I'm looking at waiting another day due to time differences -_-

Sins of a Solar Empire II
Reply #3 from Elemental Forums Top

Hmm for me it was different,  I got an email that looked like this

 

Customer Name: First Name Last Name
Order Number: Order Number Here!

Products Ordered: 
=----------------------------------------------------------------------------=
Product Name : Elemental [Pre-Order] (Download + Limited Edition Box)
User Name : User Name
Email : Email Address
Serial Number : Something something more serial number
Download : http://www.impulsedriven.com/impulse_setup_full.exe 
Download2 : Install 
End of quote

Then I registered it manually through impulse

Reply #4 from Elemental Forums Top

Was that your second email from them Zorbane?

If so, I'm still waiting and aching for it >_<

 

Btw, does Netspace cap you whenever they feel like it like Internode do?

Reply #5 from Elemental Forums Top

Preorders were all billed and granted access Sunday night. You should have received a receipt if the charge went through and a failure notice if it did not. If you got nothing at all and the game did not appear in Impulse, please contact sales@stardock.com.

Reply #6 from Elemental Forums Top

Yes that was the second email

Reply #7 from Elemental Forums Top

Thanks Kyro, I had lodged a ticket@sales but have not yet seen a reply and it has been pretty much 2 business days.

Nor have I received the 2nd email or a failure notice email...