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Registration Key Information Not Provided In Auto-Email Responses

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Registration Key Information Not Provided In Auto-Email Responses

Impulse Client "Look up serial number" and esupport.stardock.com both fail to provide keys in the emails sent

from WinCustomize Forums

Past couple of days I've been doing some impulse shopping (har har) and installing stuff on a rebuilt laptop of mine, and I've needed to look up account names, serial numbers for past purchases (to qualify for upgrade/discount pricing, etc.).  The automated email responses that (usually) send me a long email with everything I need are now missing the critical info... the serial numbers... for every product I've ever purchased through SDC and Impulse.

 

Example line item for one product for several email responses I've requested this past day or so:

Product Name  : Sins of a Solar Empire (Download + Retail Box)
User Name     :
Download      : http://www.impulsedriven.com/about.asp (Install Impulse AND use serial above)

 

Example line item for that same product taken from an old email (November) from the same auto-response system:

Product Name  : Sins of a Solar Empire (Download + Retail Box)
User Name     :
Download      : http://www.impulsedriven.com/about.asp (Install Impulse AND use serial above)
Serial number : xxxxx-xxxxx

Notice the Serial number field is missing from the recent (top) email response.  This is the case for all couple of dozen things I should see serial numbers for.  Repeated requests from the Impulse Client and the esupport link haven't netted any better results.  Something is wrong, I think.

 

[Edited to add: I was able to piece together account info and serial numbers for what I needed from old emails and whatnot.]

 

 

 

41,625 views 48 replies
Reply #26 from Stardock Forums Top

I had the system resend me my serials.... heres what I got for settlers

 


Download      : Enter %SERIAL% in-game to unlock the DLC content

Reply #27 from Stardock Forums Top

So... its been over 24 hours since I sent in a new trouble ticket (second one). No response from Stardock. Can I just assume I got robbed? Or is one of the tech guys actually going to fix my problem?

SoundPackager - Customize the Windows sound scheme
Reply #28 from Stardock Forums Top

I am also looking for help in retrieving registration numbers, particularly the DLC code for Dragon Age: Ultimate Edition. The DLC item does not show up in the Impulse program, so there appears to be no way to look it up. It is listed in the registration dump email, but doesn't help me at all:

 

Product Name  : Dragon Age Origins: Ultimate DLC
User Name     : 
Download      : Register this code in-game to redeem content


"Register this code..." What code??
Reply #29 from Stardock Forums Top

I just spent 49.95 of window blinds and downloaded impulse but it still tells me i have 28 days on my trail so what do i need to do to get the full version ?

Reply #30 from WinCustomize Forums Top

I just spent 49.95 of window blinds ....
End of quote

You must have purchased ObjectDesktop which is a suite of programs and includes WindowBlinds as the WindowBlinds program alone doesn't cost $49.95.

Did you have the trial version of WindowBlinds installed?  If so, uninstall it and reboot. Then install WindowBlinds through Impusle and reboot.  This should fix your issue.

 

Reply #31 from Stardock Forums Top

Quoting naturner, reply 28
I am also looking for help in retrieving registration numbers, particularly the DLC code for Dragon Age: Ultimate Edition. The DLC item does not show up in the Impulse program, so there appears to be no way to look it up. It is listed in the registration dump email, but doesn't help me at all:

 

Product Name : Dragon Age Origins: Ultimate DLC
User Name :
Download : Register this code in-game to redeem content


"Register this code..." What code??
End of naturner's quote

There should be a window that pops up when you go to install the game that has the code in it.  If you right click on the game in Impulse, and select 'Show first run dialog', it should show it again.  If something's not working, email support@stardock.com.

Reply #32 from WinCustomize Forums Top

Edit...nevermind...I went to the support page and was able to get my serial numbers from there.

Reply #33 from Stardock Forums Top

I purchased DAO Ultimate and was never given the key for the DLC. I tried the automated email request for serials, and while it lists it there (as it does for the guy a few posts up) it never actually gives me the code.

I've got a ticket out there, but the response time on it has been pretty slow. I'm guessing the support folks are playing catch up after being out during the sales that were going on.

I'm curious if anyone knows a way for me to access that code without having to wait on the support ticket to come back.

Thanks.

Reply #34 from WinCustomize Forums Top

Kojakk9997 - Please post your Support Ticket number.

Reply #35 from Stardock Forums Top

Just got the below response.

"Hello,

If you right click on the game's entry in Impulse, and select 'Show first run info', a window will pop up with the serial number you need."

I'll try it when I get home. Posted here for anyone else that may run into a similar probleem.

Thanks

Reply #37 from WinCustomize Forums Top

teasebodyart -

Impulse is not a scam.  You need to be more specific on what doesn't work before anyone can try and help you.

Reply #38 from Stardock Forums Top

In reality most serial numbers are not needed since Impulse will automatically install using them.  In instances where you need to enter the serial in-game or to register with a 3rd party publishers website, the serial should be sent.  If it's not, please e-mail support@stardock.com so we can get it sorted.

Reply #39 from Stardock Forums Top

Reviewed this entire posting, same old problem. I have bought all 3 Sins of a Solar Empire and had the registration for all of them working fine. Went to update Diplomacy, it said i couldn't because Entrenchment's registration was invalid. The code was the same as before. I ran the fix file, and it ended up deleting my entrenchment registration code, even though it still shows under "My Games" on Impule. Pressing view serial does nothing, and it no longer shows up under registrations. Emails give no serial code, tried several retrieval links and everything in this post, including resetting data and reinstalling Impulse. I no longer ahve the serial, and I dont want to have to rebuy Entrenchment just so I can play Diplomacy.

Reply #40 from WinCustomize Forums Top

rsochor08

You will need to email support@stardock.com and start a trouble ticket for them to see what the issue is.  Please only submit 1 request as any others will only move your position in the response queue back.

Also, support are still working on the backlog of support requests so it may take several days for them to get back to you.

Reply #41 from Stardock Forums Top

Ya I did and Im waiting but thank you for the quick response to this post I was just hoping their might be some magical solution that was easily doable lol

Reply #43 from WinCustomize Forums Top

travisjw....

What still does not work?

This appears to be your first comment in the thread so we won't be mind readers.... and also...if it is just because you are posting now under a different nick then that will likely BE the problem itself.

Reply #44 from Stardock Forums Top

I have the same problem. i requested a new email with my registration codes for software which I purchased a while back and paid extra money. When I download the theme and start execution, it asks for the serial number, etc. It is not listed in the email as it was before. Going to impulse does not help, since the software is NOT listed, therefore I can not load it. It would be nice if the origional email with codes was sent, since the one I had on hotmail was deleted by microsoft.

Reply #45 from Stardock Forums Top

Hi guys.

Just sent in a support request for serial number (tried all above but is a 'being shipped' error).

Hoping to hear back soon :X

 

support request: Ticket ID: OUT-228727

 

Thanks guys

Reply #46 from Stardock Forums Top

Ugh. This is annoying. Trying to retrieve my Multiplicity serial, it's not showing in impulse at all but the email gives me a link to the pro version with no serial attached (it used to). I've done as suggest here and nothing.

 

I've emailed support 4 days ago with not a single response.

Reply #47 from Stardock Forums Top

I just ordered Din's Curse today since it's on sale for $9.55. I was at my buddy's house and I was going to download it for him and install it so that we could play multi-player, but it wouldn't send the download link for the game or the serial number. I realize it's a Sunday and that people may not be working. I'm just hoping to get it resolved as soon as possible. 

This is what my email says: 

Hello,
This email contains your Stardock.net account information, and serial
numbers (sometimes referred to as Registration Codes) and download
links for any products that you have purchased from us that are
registered to the email address below.
Your serial numbers must be entered EXACTLY as indicated for each
product (case and punctuation matter). Therefore we suggest that
you cut and paste the information as needed.

Shareware versions of the programs can not be registered. Be sure to
uninstall any shareware versions you've downloaded and use the links
provided below to download the enhanced versions of these programs.

Customer Name : 
E-Mail Address : shining-soldier@hotmail.ca

=--------------------------------------------------------------------=
----- Stardock.net Account ----
UserName : shiningsoldier
Email : shining-soldier@hotmail.ca

----- Product Serials ----
Product Name : Impulse
User Name : 

=--------------------------------------------------------------------=
 This is my ticket ID >> LRJ-243076
Reply #48 from Stardock Forums Top

Quoting Shirley, reply 6
In reality most serial numbers are not needed since Impulse will automatically install using them.  In instances where you need to enter the serial in-game or to register with a 3rd party publishers website, the serial should be sent.  If it's not, please e-mail support@stardock.com so we can get it sorted.
End of Shirley's quote

This is the issue I'm having.

I need a serial for a game from another publisher that I bought and downloaded via Impulse to be able to post on said publisher's forums.  However, as noted above, the automated emails do not include said serials.  I've looked through my previous emails for the purchase confirmation one, and I can't locate it-it's entirely possible it got flushed via junk.

The problem that I have is that I'm unable (rather, not allowed-they're library computers) to install Impulse on any computers I currently have access to, and therefore cannot access my serials.  Nor can I get it off of my home computer, as my power supply has recently failed, and I've been unable to replace it yet.

I take it I should be emailing support@stardock.com with this issue?

Edit: Have done so.