How do I get my games back?

Ok. I've posted this same thread on the Impulse forums, and submitted a ticket. It's been over 18 hours with only a single, very unhelpful response on the forum thread and no response to the ticket, so I'm hoping that these forums are somehow both more active and more knowledgeable.

I bought Sins ages back. 1.0. I upgraded over time to 1.05, then got Impulse. I never got past 1.05 because I stopped playing.

Recently, I lost my hard drive partition. The data was still there, and I've recovered it onto a new drive, and the game still works if I run it solo, but it's version 1.05. I want 1.16 or whatever the latest version is.

Impulse refuses to recognize the fact that the game is on my drive though. (Steam would recognize it, btw, and it's how I recovered all my Steam games... I just copied them to their appropriate directories, and no download was needed to run them again through Steam.) Impulse seems to think I have to completely redownload my games at this point, despite the fact that they're on my drive.

So, how do I get my games back without having to spend the huge amounts of time it would take to download them? I'm on less-than-a-MB-per-second connection, so I'd rather not wait the time it'd take to download 1.6GB of data.

(*grumble* This is why I was happy to switch to Impulse. It was advertised as a DRM-less system. Only now I find that it's far more DRM than Steam is, because I can't patch my games despite them being present and Impulse having my registration keys on file.)

3,084 views 2 replies
Reply #1 Top

OK

1) Impulse lets you restore an archive file without re-downloading it

2) If you copy the game to the folder where Impulse wants to re-install Sins, it may just add the required reg settings AND only patch the delta due to the way Impulse works

3) Wait until someone is in the office on Monday to look at your support ticket. Assuming you posted this 18 hours after submitting the ticket (to stardock rather then Ironclad I assume as this is an Impulse issue), you submitted at about 6.30pm US time based on the time of the forum clock. I would assume they have gone home for the weekend. I know I am well and truley home by that time on a Friday (actually - any day after work actually....) Be patient. If you got an automatic ackowledgement email saying a ticket is logged, they WILL get back to you.

Reply #2 Top

Impulse refuses to recognize the fact that the game is on my drive though. (Steam would recognize it, btw, and it's how I recovered all my Steam games... I just copied them to their appropriate directories, and no download was needed to run them again through Steam.) Impulse seems to think I have to completely redownload my games at this point, despite the fact that they're on my drive.
End of quote

And Steam requires you to install all your programs to the Steam folder.  So now you know the trade off of being able to install your games anywhere you want.

You can either re-download all your games or as someone else mentioned, contact support and see if they have a way for Impulse to scan your harddrive for installed items.