Update for TA doesn't update others?

from Stardock Forums

My Impulse says that my GalCivII-Dreadlords and GalCivII-Dark Avatar are ready for update (updates available), but I could only update Twilight. Serial registered to GCII:TA. When I try to update DL and DA it asks for serial but I don't have one. Is this normal?

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Reply #1 from GalCiv2 Forums Top

When I try to update DL and DA it asks for serial but I don't have one. Is this normal?
End of quote

Did you buy them direct or at retail? In either case, you should have the serials already on your account in order to download/update TA.

Reply #2 from Stardock Forums Top

I have bought GalCiv2:TA from 1C/Snowball (Russia) . Original English version with Internal code with which I have registered a snowball acoount and recieved registration for GalCiv2 on stardock.

As I understood it's a retail version. I have updated it to v1.96 by stardock Central Application but when I heard of update to v.2.0 and didn't see it in SDC I have installed Impulse.

Now I have GalCiv2:TA in v. 2.00.028, and GalCiv2 v.1.50.135 with available update to 1.53.136, GalCiv2:DA v.1.80g.100 with update to 2.00.104 but I can't update last two without valid serial.

 

Sins of a Solar Empire: Rebellion
Reply #3 from GalCiv2 Forums Top

In that case, best contact support@stardock.com.

Reply #4 from GalCiv2 Forums Top

Got myself to contact support....

Sent e-mail. Got ticket. The ticket (BVP-947450) was deleted in 4 hours - no mail reply, no answer via esupport. Asked about this in mail with Subj as TicketID - got another ticket.... Waiting for this ticket to be also deleted)

Dissapointing....

Udate (2 hours estim.)

Dave Marquis answered and was also surprised about missing ticket. Working on it.