Account information expires???

from Stardock Forums

Hi there,

I bought object desktop on the 10th of february this year. Today I reinstalled my machine and also reinstalled stardock central. But when I now wanted to register my object dektop serial this message appears:

Your account information has expired, do you want to renew it?

I thought that I have bought updates for one year or am I wrong? The curiosity is that I can install window blinds 6 and premium skins but don't know if these are now demo versions.

Can someone please give me a small feedback according to this problem.

Thanks in advance

Greetings Saphire

1,434 views 6 replies
Reply #1 from Stardock Forums Top

I would love to help you here but it isn't possible to discuss account information in the forums. Please contact us at support@stardock.com and we will get things sorted out for you as soon as we possibly can.

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Reply #3 from Stardock Forums Top

If you have any long delays please post the ticket # so I can follow up for you.

Reply #4 from Stardock Forums Top

Hi Seabass,

I am now in contact with Travis G but here is also my ticket number for you to follow up:

#HQC-716606

It seems to be a bigger problem :-(

Thanks again for your help :-)

Greetings Saphire

Reply #5 from Stardock Forums Top

From what I can tell, up until sometime last week, Object Desktop could be updated in Stardock Central.  Now it is returning that error message you experienced.  You can definitely update Object Desktop components in Impulse, so this may be their way of getting everyone to move to Impulse.

I'll see if I can get any official word on this.

Reply #6 from Stardock Forums Top

Hi MeliBee,

this problem is now solved by the support team of Stardock (thank you Travis :grin: ). It was a missplaced serial in Window Blinds 6 and DeskScapes which I managed to remove now with "Impulse". Now everything is updating and working fine again. 

But I have another question about the themes of "MyColors", here is the post for this problem:

https://forums.stardock.com/328108

If you have a suggestion for this please let me know.

Have a great weekend all of you here in the forums :)

Greetings Saphire