Also having a problem with weekend purchase

no registration keys, or items listed available in Impulse

from Stardock Forums

Here's my order information:

 

>Thank you for your order. Your order has been accepted and is being processed. Please print this page for your records. For questions regarding your >order, please contact sales@stardock.com and include your Order number located below.
 >  
>Your order number is:     VSHJ2D70E31A-0913080910
   
>Your order was submitted on:     9/13/2008 9:10:59 PM (GMT-5)

 

As of 10:30 Eastern time my credit card has NOT been charged. The purchase was through Impulse.

 

-lysias

2,186 views 1 replies
Reply #1 from WinCustomize Forums Top

Because your order contained The Witcher, which has not yet been released, the entire order was saved by our system as a preorder and has not been charged. If left as is, your order will not be charged and fulfilled until The Witcher is released, at which time your entire order will be charged and filled. 

Otherwise, please email sales@stardock.com, who can cancel this existing preorder so you can place two new orders - one for The Witcher, and one for the other items on your current order.