Weekend purchase - do I have to wait until Monday to get the game? :(

from Stardock Forums

I purchased several games (Space Ranger 2: Compete, etc) this morning (Saturday) and still haven't received a download link, nor do the games show up on Impulse.  The sales FAQ says 15 minutes is the usual time and it's been almost 6 hours.  Does this mean I wait until Monday (or later) to get the game download?

 

4,457 views 6 replies
Reply #1 from WinCustomize Forums Top

Check your spam folder.  Also did you use paypal?

Reply #2 from Stardock Forums Top

I have checked my spam folder all morning - nothing there.  This was a Debit card purchase, no PayPal.  Thanks for the reply.

Offworld Trading Company
Reply #4 from Stardock Forums Top

Thanks, I'll give it a try. Hopefully I won't be charged twice :)

Reply #5 from Stardock Forums Top

Kris,

Here's the confirmation email I received:

 

Thank you for your order. Your order has been accepted and is being processed. Please print this page for your records. For questions regarding your order, please contact sales@stardock.com and include your Order number located below.
   
Your order number is: VPEN2E0FF225-0913081010
   
Your order was submitted on:

9/13/2008 10:10:57 AM (GMT-5)

 

Reply #6 from WinCustomize Forums Top

Email kwilas@stardock.com what you ordered and I'll sort it tonight.

Kris