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Error when trying to buy skins - Stardock Support aren't helping

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Error when trying to buy skins - Stardock Support aren't helping

I get an error when I try buy Master Skins and Stardock Support doesn't seem to care.

from WinCustomize Forums

I have been trying to buy Wraith and ecoLogical for over a week now and get varying errors before I can complete the transaction. I have mailed sales@stardock.com repeatedly, I even got this reply:

Hello,

I have forwarded your issues to our webteam so that they can look into it. One of them suggested trying to use a computer that's on an entirely different network. You may be using different computers, but if they are all going through the same router, you will still have trouble.

I have attached our mail order form if you would like to use that in the meantime.

Regards,
Melissa
Stardock Sales

that was over a week ago, I replied to it again yesterday and still no response.

I have used 2 different computer, 3 different browsers on each (IE, FF and Chrome) I have used a dsl connection through a router, a 3G modem on each (2 different modems with 2 different ISPs). I have cleareed the cookies, I have even cleared all private information, history, cache and yest I still cannot complete the transaction. Whenever I have cleared the cookies etc, I then restart the computer so there is no left over crap that could affect it.

My last succesful transaction was Harley Davidson Classic purchased from the MyColors site (still Stardock store) on 26 August 2008.

If I use the wincustomize site I get as far as putting in my credit card details before getting an error. If I start at store.stardock.com I get to process the transaction before getting an error. Also if I use store.stardock.com I get the option to pay via paypal (which if I select also gives me the error when processing the transaction) which I don't get when purchasing from the wincustomize site. I suspect this is more to do with discounts as I dont get the wincustomize discount when using the stardock site (Yes I even tried buying them at full price to try get them).

I have seen from the wraith thread someone else has also been having trouble trying to buy the blind.

Please help me sort this out, it is beyond frustrating.

PS I can use the card for purchasing from other sites and have tried 2 other debit/credit cards to complete the transaction without any luck.

Gavin

17,773 views 44 replies
Reply #26 from WinCustomize Forums Top

Today is a month and I am still no closer to buying the skins and I see there is a great new one by JJ Ying, guess I won't be able to get that either. Still not a sound from Stardock support, not even a courtesy mail to say they are working on it.

The last response here is "I understand this is still being investigated." Hell, for all we know nothing is being done about this.

 

Reply #27 from WinCustomize Forums Top

Well, I actually managed to pay for mine using Paypal, and then it didn't manage to redirect back to stardock in order to give me my download link, lol.

So I have a nice useless receipt from paypal, and nothing at all from Stardock. Seems like they got a lot of bugs to fix ATM.

Also says a 2 day wait time on Stardock sales email auto-responder.

Siege of Centauri
Reply #28 from WinCustomize Forums Top

Just to let you know you arent alone, Nyxmorph, exactly the same thing has happened to me today as well.  I spose I will log a problem with stardock eventually but probably just chalk it down to experience.

Reply #29 from WinCustomize Forums Top

Nyxmorph, I've responded to your email.  Please know that 2 business days should generally be the most time you might wait for a response, but is not the minimum time.

It appears that there was a problem getting your order information back from PayPal to us, but I have corrected this, and you should now have access to your theme.

Reply #30 from WinCustomize Forums Top

May we have an update on this problem please? Has the cause been identified? Thanks

Reply #31 from WinCustomize Forums Top

When someone has a problem and gets the page:

Stardock Store Page Error.
Sorry, there was a problem loading this page.
Our staff has been notified of the error and will investigate it.

If you would like to reference this error, please email sales@stardock.com and include the
reference number "c3ab6291-476a-4d00-809b-fc74521fffdf".

Please use your browser's back button or return to the Stardock Store home page.
How many of these notifications do the staff get a day?
Reply #32 from WinCustomize Forums Top

Well unfortunately i have just sent another one,as i also am unable to buy master skins.

It has only been a few days for me,but last skin i purchased was Wraith.

And i am from Australia

Hopefully this problem can be fixed soon,so i can buy the skins.

Thankyou

Reply #33 from WinCustomize Forums Top

I wonder how the skin creators feel when people can't buy their skins and cost them money. Another thing that pi***s me off is that in the past month our currency has gone to s**t against the dollar so when Stardock finally get their shopping side of things working it will cost me a lot more to buy these skins.

Wouldn't mind hearing from the creators of these skins I have been trying to buy.

ecoLogical by I.R. Brainiac
Gridlok by MikeB314
Outer Limits for XP and Vista by vStyler
Wraith by SKoriginals
Zing! by JJ Ying
Golf by Stardock Design

 

Reply #34 from WinCustomize Forums Top

We published a new build of the store today to correct the problem that was being seen for purchases.  If you are wanting to purchase items and have been getting an error it should be fixed now.  Please give it a try now, and if you have any more problems please let us know.

Reply #37 from WinCustomize Forums Top

Quoting Cerebus1970, reply 11
Yes,finally was able to buy skins today,thanks guys

Now only problem is choosing between them
End of Cerebus1970's quote

 

Well that is certainly the lesser of two evils. Please let us know here or through support@stardock.com of any further troubles. If you do have the same troubles please attempt to uninstall then reinstall Impulse just in case that the update did not take for you before posting.

Reply #38 from WinCustomize Forums Top

I so had my hopes up.

I did get further though. This time I managed to get all the way to review order before it gave an error.

Reply #39 from WinCustomize Forums Top

I just made a successful purchase of 3 skins from a Swiss IP address. The appropriate discount was applied at check-out and the proper product codes are shown in my registration list.

Thank you for the resolution.

Reply #40 from WinCustomize Forums Top

It worked :D

KarmaGirl and all those that sorted it out. Thank You, thank you, thank you.

Reply #41 from WinCustomize Forums Top

It worked

KarmaGirl and all those that sorted it out. Thank You, thank you, thank you.
End of quote

YAY.....good to see things are sorted for you.....|-)

Reply #42 from Stardock Forums Top

I just wanted to clarify the above statement of mine as when I reread it I see it makes only so much sense.

If you do have the same troubles please attempt to uninstall then reinstall Impulse just in case that the update did not take for you before posting.
End of quote

This is meant for the times when Impulse is working, then you update, then you start having troubles. Impulse does not need to be reinstalled each time you update of course. However if you update and then get troubles it is often the first thing to try. Sorry if that was confusing. We don't often get questions about updates like that but more often than not some small packed gets corrupted when downloading and so on...

Reply #43 from WinCustomize Forums Top
I just "successfully" renewed my WinCustomize subscription through the Stardock Store! Thank you for fixing the problem - it really was becoming very frustrating.
Reply #44 from Stardock Forums Top

I'm very glad things are working for you! Please let us know here or at support@stardock.com if you have further troubles we can assist with!