impulse doesn't recognize serial number.

from Stardock Forums

I really want to support Stardock and Ironclad. But I have to say Impulse has been the biggest headache. I spent over an hour downloading the new beta version of SINs only to have Impulse tell me it doesn't recognize the serial number. Well, it came straight off the box and has been good enough to download and install previous Sins patches. It said the same thing about the version of Shadowgrounds Survivor I purchased from Stardock. It was nothing but a headache when I bought the Space Rangers 2 expansion. I downloaded My Colors and now I can't get the darn thing off my machine. (Impulse won't remove it). Stardock, I can understand that you've got a big project going here. But if you insist on dragging us through it (I say dragging because some of these updates can't be got in an easier fashion, like simply downloading a patch from the website) well, I'm going to find it very difficult to stick with you.

 

Frustrated  X-( 

15,109 views 4 replies
Reply #1 from Stardock Forums Top
Please send us the email address and serial number to support@stardock.com. Those emails are often handled daily. We will get it cleared up for you right away. Please do NOT post that information here in the forums.
Reply #2 from Stardock Forums Top
Hi Seabass,

I've done as you suggested and thank you for your quick response and help.
Elemental: Reforged
Reply #3 from Stardock Forums Top
I have gone through all the activation emails to clear them for the weekend. Hopefully that means I was able to address yours. If not I need to know where to look because sometimes the sorting rules go astray and randomly pitch an email to the wrong section. Just let me know if you have further troubles or have not gotten an answer.
Reply #4 from Stardock Forums Top
Hi Seabass,

I did indeed recieve a timely response. However Impulse still refused to recognise the serial number although I followed the email's instructions. I still can't download the update. Hope you have some other ideas. And I do hope Stardock returns to the policy of making updates available in several forms--at least until the bugs are worked out of Impulse.

Again, thanks for the quick reply and your time and efforts.