I have not been able to update since W/Bs 6.0. I have tried all that has been suggested to me by support but to no avail. Needless to say 6.2 dosnt work for me also. When my subscription is due next month i will not be renewing as i cannot upgrade W/Bs, which is my main programme.
I can't find a listed ticket in support for you. I did find your correspondence with Sales but nothing listed with us. Please contact firstname.lastname@example.org and we will be happy to help.
Please provide what email address you used (PM me) instead of your account email address, or the support ticket ID # and I will help in a follow up.