Invalid Serial

from Sins Forums
I have a retail version of SoaSE  purchased at Best Buy  that I have been trying to register to play online but keep getting a message that the key I entered is invalid.  Sent an email to support but have gotten no reply (it has been 24 hrs.).   Help?
technical
3,367 views 7 replies
Reply #1 from Sins Forums Top
Sent an email to support but have gotten no reply (it has been 24 hrs.). Help?
End of quote


Did you at least get an autoresponse issuing you a ticket number? Standard support turnaround is two business days once you've been issued a ticket number.
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Reply #3 from Sins Forums Top
If you didn't get an autoreply, then either your mail was never received (if it's spam-blocked on our end you should get a message to that effect), or you've got spam blocking on your end catching mails from support.

As an alternative to email, you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
Reply #5 from Sins Forums Top
Each case is handled by support@stardock.com specially, so you'll need to contact them yourself.
Reply #7 from Sins Forums Top
I was having a similar issue until I tried this: make sure you enter the serial number with dashes in between where it indicates, and make sure it is NOT capitalized. At least, the time it worked, that's what I did. Hope this helps.