Activation behind firewall

from Stardock Forums
Hi,

i wanted to use ObjectDock Plus on my working machine. Cause we are sitting behind a firewall, i send an email to activate@stardock.com for activation of my copy.
This was about 5 days ago, since then i got no mail, nothing.
Does this process takes so long?

Any hints are appreciated
Thanx
Oliver
objectdock
2,198 views 4 replies
Reply #1 from WinCustomize Forums Top
Hmmm . . I wonder if it got caught in spam/junk.
If you create a case at the support site it will be sure to get through: https://esupport.stardock.com/

Reply #2 from WinCustomize Forums Top
You should have rec'd verification from Stardock that they got your email and a ticket #. Check in your junk email folder. Otherwise they may not have rec'd your email. They also had a power outtage over the weekend that effected their servers. Try IRC (#stardock) or resend your email.
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Reply #3 from Stardock Forums Top
So far no answer...

I did the following:
- i checked my spam folder, nothing
- i resend the email again
- i registered at esupport, but never got the confirmation eMail
- i sent an email from my company account with the request for answering

Niente, nothing, nix...

It seems that they don't get any emails from me...
Or they don't want to answer....

So the question again, any ideas?
ThanX
Oliver
Reply #4 from WinCustomize Forums Top
If you didn't get a auto-response the mail was probably lost.
Login and create a case here: https://esupport.stardock.com/index.php?_m=knowledgebase&_a=view